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Organisational design for improved performance of urban water utilities in developing countries

Author

Listed:
  • Kayaga, S.M.
  • Kingdom, W.
  • Jalakam, A.

Abstract

Unclear roles and responsibilities and other factors related to organisational design, have been found to be some of the common barriers to providing good urban water services in developing countries. A comparative study commissioned by the World Bank in 2013 assessed how five well-performing water utilities located in different parts of the world aligned their organisational structures and management systems with their strategies and the operating environment. Lessons therefrom can be adapted for organisational (re)design of water utilities, for their improved performance, subject to enabling factors in the individual organisation's operating environment.

Suggested Citation

  • Kayaga, S.M. & Kingdom, W. & Jalakam, A., 2018. "Organisational design for improved performance of urban water utilities in developing countries," Utilities Policy, Elsevier, vol. 50(C), pages 49-59.
    • Handle: RePEc:eee:juipol:v:50:y:2018:i:c:p:49-59
    DOI: 10.1016/j.jup.2017.10.001
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    References listed on IDEAS

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    1. Arabinda Bhattacharya & Amit Kundu, 2013. "Organization Design And Performance: Evidence From India," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 6(2), pages 93-107.
    2. Andrews, Matt & Pritchett, Lant & Woolcock, Michael, 2013. "Escaping Capability Traps Through Problem Driven Iterative Adaptation (PDIA)," World Development, Elsevier, vol. 51(C), pages 234-244.
    3. Kayaga, Sam & Mugabi, Josses & Kingdom, William, 2013. "Evaluating the institutional sustainability of an urban water utility: A conceptual framework and research directions," Utilities Policy, Elsevier, vol. 27(C), pages 15-27.
    4. Andrews, Matt & Pritchett, Lant & Woolcock, Michael, 2013. "Escaping Capability Traps Through Problem Driven Iterative Adaptation (PDIA)," World Development, Elsevier, vol. 51(C), pages 234-244.
    5. Robert S. Kaplan, 2010. "Conceptual Foundations of the Balanced Scorecard," Harvard Business School Working Papers 10-074, Harvard Business School.
    6. repec:unu:wpaper:wp2012-64 is not listed on IDEAS
    7. Kayaga, Sam & Calvert, John & Sansom, Kevin, 2003. "Paying for water services: effects of household characteristics," Utilities Policy, Elsevier, vol. 11(3), pages 123-132, September.
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    Cited by:

    1. Rosa, Carmen Brum & Rigo, Paula Donaduzzi & Rediske, Graciele & Moccellin, Ana Paula & Mairesse Siluk, Julio Cezar & Michels, Leandro, 2021. "How to measure organizational performance of distributed generation in electric utilities? The Brazilian case," Renewable Energy, Elsevier, vol. 169(C), pages 191-203.

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