IDEAS home Printed from https://ideas.repec.org/a/eee/juipol/v50y2018icp49-59.html
   My bibliography  Save this article

Organisational design for improved performance of urban water utilities in developing countries

Author

Listed:
  • Kayaga, S.M.
  • Kingdom, W.
  • Jalakam, A.

Abstract

Unclear roles and responsibilities and other factors related to organisational design, have been found to be some of the common barriers to providing good urban water services in developing countries. A comparative study commissioned by the World Bank in 2013 assessed how five well-performing water utilities located in different parts of the world aligned their organisational structures and management systems with their strategies and the operating environment. Lessons therefrom can be adapted for organisational (re)design of water utilities, for their improved performance, subject to enabling factors in the individual organisation's operating environment.

Suggested Citation

  • Kayaga, S.M. & Kingdom, W. & Jalakam, A., 2018. "Organisational design for improved performance of urban water utilities in developing countries," Utilities Policy, Elsevier, vol. 50(C), pages 49-59.
    • Handle: RePEc:eee:juipol:v:50:y:2018:i:c:p:49-59
    DOI: 10.1016/j.jup.2017.10.001
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0957178716300182
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jup.2017.10.001?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Andrews, Matt & Pritchett, Lant & Woolcock, Michael, 2013. "Escaping Capability Traps Through Problem Driven Iterative Adaptation (PDIA)," World Development, Elsevier, vol. 51(C), pages 234-244.
    2. Andrews, Matt & Pritchett, Lant & Woolcock, Michael, 2013. "Escaping Capability Traps Through Problem Driven Iterative Adaptation (PDIA)," World Development, Elsevier, vol. 51(C), pages 234-244.
    3. Robert S. Kaplan, 2010. "Conceptual Foundations of the Balanced Scorecard," Harvard Business School Working Papers 10-074, Harvard Business School.
    4. Arabinda Bhattacharya & Amit Kundu, 2013. "Organization Design And Performance: Evidence From India," International Journal of Management and Marketing Research, The Institute for Business and Finance Research, vol. 6(2), pages 93-107.
    5. Kayaga, Sam & Mugabi, Josses & Kingdom, William, 2013. "Evaluating the institutional sustainability of an urban water utility: A conceptual framework and research directions," Utilities Policy, Elsevier, vol. 27(C), pages 15-27.
    6. repec:unu:wpaper:wp2012-64 is not listed on IDEAS
    7. Kayaga, Sam & Calvert, John & Sansom, Kevin, 2003. "Paying for water services: effects of household characteristics," Utilities Policy, Elsevier, vol. 11(3), pages 123-132, September.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rosa, Carmen Brum & Rigo, Paula Donaduzzi & Rediske, Graciele & Moccellin, Ana Paula & Mairesse Siluk, Julio Cezar & Michels, Leandro, 2021. "How to measure organizational performance of distributed generation in electric utilities? The Brazilian case," Renewable Energy, Elsevier, vol. 169(C), pages 191-203.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Joanna Buckley & Neil McCulloch & Nick Travis, 2017. "Donor-supported approaches to improving extractives governance: Lessons from Nigeria and Ghana," WIDER Working Paper Series 033, World Institute for Development Economic Research (UNU-WIDER).
    2. Frauke de Weijer, 2013. "A Capable State in Afghanistan: a Building Without a Foundation?," WIDER Working Paper Series wp-2013-063, World Institute for Development Economic Research (UNU-WIDER).
    3. Lant Pritchett & Michael Woolcock & Matt Andrews, 2013. "Looking Like a State: Techniques of Persistent Failure in State Capability for Implementation," Journal of Development Studies, Taylor & Francis Journals, vol. 49(1), pages 1-18, January.
    4. Matt Andrews, 2018. "Overcoming the limits of institutional reform in Uganda," Development Policy Review, Overseas Development Institute, vol. 36(S1), pages 159-182, March.
    5. Lant Pritchett & Salimah Samji & Jeffrey S. Hammer, 2012. "It's All about MeE: Using Structured Experiential Learning ('e') to Crawl the Design Space," WIDER Working Paper Series wp-2012-104, World Institute for Development Economic Research (UNU-WIDER).
    6. Matt Andrews, 2013. "Going Beyond Heroic-Leaders in Development," CID Working Papers 261, Center for International Development at Harvard University.
    7. Matt Andrews, 2013. "Who Really Leads Development?," WIDER Working Paper Series wp-2013-092, World Institute for Development Economic Research (UNU-WIDER).
    8. Doug Porter & Michael Watts, 2017. "Righting the Resource Curse: Institutional Politics and State Capabilities in Edo State, Nigeria," Journal of Development Studies, Taylor & Francis Journals, vol. 53(2), pages 249-263, February.
    9. Andrews, Matt, 2015. "Has Sweden Injected Realism into Public Financial Management Reforms in Partner Countries?," Working Paper Series 15-063, Harvard University, John F. Kennedy School of Government.
    10. McMichael, Celia & Robinson, Priscilla, 2016. "Drivers of sustained hygiene behaviour change: A case study from mid-western Nepal," Social Science & Medicine, Elsevier, vol. 163(C), pages 28-36.
    11. Anirudh Krishna, 2018. "Globalised growth in largely agrarian contexts: the urban–rural divide," Global Development Institute Working Paper Series esid-101-18, GDI, The University of Manchester.
    12. McConnell, Jesse, 2019. "Adoption for adaptation: A theory-based approach for monitoring a complex policy initiative," Evaluation and Program Planning, Elsevier, vol. 73(C), pages 214-223.
    13. Andrews, Matt, 2013. "How Do Governments Become Great? Ten Cases, Two Competing Explanations, One Large Research Agenda," WIDER Working Paper Series 091, World Institute for Development Economic Research (UNU-WIDER).
    14. Lant Pritchett & Michael Woolcock & Matt Andrews, 2013. "Looking Like a State: Techniques of Persistent Failure in State Capability for Implementation," Journal of Development Studies, Taylor & Francis Journals, vol. 49(1), pages 1-18, January.
    15. repec:unu:wpaper:wp2012-63 is not listed on IDEAS
    16. Larson, Greg & Ajak, Peter Biar & Pritchett, Lant, 2013. "South Sudan's Capability Trap: Building a State with Disruptive Innovation," Working Paper Series rwp13-041, Harvard University, John F. Kennedy School of Government.
    17. Laura M. Bacon, 2013. "Liberia's Gender-Sensitive Police Reform: Starting from Scratch? Improving Representation and Responsiveness," WIDER Working Paper Series wp-2013-114, World Institute for Development Economic Research (UNU-WIDER).
    18. Jurgen Blum & Nick Manning & Vivek Srivastava, 2012. "Public Sector Management Reform : Toward a Problem-Solving Approach," World Bank Publications - Reports 17057, The World Bank Group.
    19. Lant Pritchett & Salimah Samji & Jeffrey Hammer, 2012. "It’s All About MeE: Using Structured Experiential Learning (‘e’) to Crawl the Design Space," CID Working Papers 249, Center for International Development at Harvard University.
    20. Thomas Peter, 2020. "Building transformative capability through civil service reform," Administration, Sciendo, vol. 68(4), pages 73-96, December.
    21. Alejandro Fajardo & Matt Andrews, 2014. "Does Successful Governance Require Heroes? The Case of Sergio Fajardo and the City of Medellín: A Reform Case for Instruction," WIDER Working Paper Series wp-2014-035, World Institute for Development Economic Research (UNU-WIDER).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:juipol:v:50:y:2018:i:c:p:49-59. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.sciencedirect.com/journal/utilities-policy .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.