Enhance understandings of Online Food Delivery's service quality with online reviews
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DOI: 10.1016/j.jretconser.2023.103588
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Cited by:
- Domenico Villano & Laura Colli & Federico Martellozzo & Sara Lombardi, 2024. "Business Climate Adaptation and Resilience. A Systematic Literature Review (2013-2023)," Working Papers - Business wp2024_01.rdf, Universita' degli Studi di Firenze, Dipartimento di Scienze per l'Economia e l'Impresa.
- Wu, Pei-Ju, 2024. "The vulnerability and resilience of service quality management in food supply chains: Lessons from unstructured data on food-safety cases," Journal of Retailing and Consumer Services, Elsevier, vol. 80(C).
- Ma, Bohao & Wong, Yiik Diew & Teo, Chee-Chong & Sun, Shanshan, 2024. "How do spatial factors affect On-Demand Food Delivery usage among urban residents? Evidence from Singapore," Journal of Transport Geography, Elsevier, vol. 120(C).
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Keywords
Online food delivery; Topic modeling; Service quality; Performance-importance analysis;All these keywords.
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