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Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies

Author

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  • Amendola, Carlo
  • Calabrese, Mario
  • Caputo, Francesco
  • Fabrizio, D’Ascenzo

Abstract

Adopting the interpretative lens provided by the Systems Thinking and Service Logic, the paper pursues a twofold aim: 1] from one side it offers a wider picture of fashion sector with the aim to support both researchers and practitioners in defining more valuable and effective approaches and 2] from the other side it investigates the customers’ perspectives and their approach to Information and Communication Technologies in the fashion sector.

Suggested Citation

  • Amendola, Carlo & Calabrese, Mario & Caputo, Francesco & Fabrizio, D’Ascenzo, 2018. "Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies," Journal of Retailing and Consumer Services, Elsevier, vol. 43(C), pages 251-257.
    • Handle: RePEc:eee:joreco:v:43:y:2018:i:c:p:251-257
    DOI: 10.1016/j.jretconser.2018.04.005
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    References listed on IDEAS

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    Cited by:

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    2. Francesca Iandolo & Francesca Loia & Irene Fulco & Chiara Nespoli & Francesco Caputo, 2021. "Combining Big Data and Artificial Intelligence for Managing Collective Knowledge in Unpredictable Environment—Insights from the Chinese Case in Facing COVID-19," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(4), pages 1982-1996, December.
    3. Francesco Caputo & Luca Carrubbo & Debora Sarno, 2018. "The Influence of Cognitive Dimensions on the Consumer-SME Relationship: A Sustainability-Oriented View," Sustainability, MDPI, vol. 10(9), pages 1-19, September.
    4. Wioletta Wereda & Jacek Woźniak, 2019. "Building Relationships with Customer 4.0 in the Era of Marketing 4.0: The Case Study of Innovative Enterprises in Poland," Social Sciences, MDPI, vol. 8(6), pages 1-27, June.
    5. Lewlisa Saha & Hrudaya Kumar Tripathy & Soumya Ranjan Nayak & Akash Kumar Bhoi & Paolo Barsocchi, 2021. "Amalgamation of Customer Relationship Management and Data Analytics in Different Business Sectors—A Systematic Literature Review," Sustainability, MDPI, vol. 13(9), pages 1-35, May.

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