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Managing consumer returns in high clockspeed industries

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  • Ruiz-Benítez, Rocío
  • Ketzenberg, Michael
  • van der Laan, Erwin A.

Abstract

In this study, we address control policies to manage the collection of products that have been returned by consumers to retailers after they have been sold. Specifically, we model a consumer returns process where the operational decision of interest is the frequency in which returns are picked up from a collection point and then processed at a centralized location. Returns decay in value over time according to their industry clockspeed. Hence there is an intrinsic tradeoff in the decision – a longer interval between collections not only reduces transportation cost, but also reduces the value of asset recovery.

Suggested Citation

  • Ruiz-Benítez, Rocío & Ketzenberg, Michael & van der Laan, Erwin A., 2014. "Managing consumer returns in high clockspeed industries," Omega, Elsevier, vol. 43(C), pages 54-63.
    • Handle: RePEc:eee:jomega:v:43:y:2014:i:c:p:54-63
    DOI: 10.1016/j.omega.2013.06.004
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    3. Zikopoulos, Christos & Tagaras, George, 2015. "Reverse supply chains: Effects of collection network and returns classification on profitability," European Journal of Operational Research, Elsevier, vol. 246(2), pages 435-449.
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    5. Tianji Yang & Chao Fu & Xinbao Liu & Jun Pei & Lin Liu & Panos M. Pardalos, 2018. "Closed-loop supply chain inventory management with recovery information of reusable containers," Journal of Combinatorial Optimization, Springer, vol. 35(1), pages 266-292, January.
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    10. Soto Zuluaga, Juan Pablo & Thiell, Marcus & Colomé Perales, Rosa, 2017. "Reverse cross-docking," Omega, Elsevier, vol. 66(PA), pages 48-57.
    11. Miao, Zhaowei & Fu, Ke & Xia, Zhiqiang & Wang, Yu, 2017. "Models for closed-loop supply chain with trade-ins," Omega, Elsevier, vol. 66(PB), pages 308-326.
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    13. Akturk, M. Serkan & Ketzenberg, Michael & Yıldız, Barış, 2021. "Managing consumer returns with technology-enabled countermeasures," Omega, Elsevier, vol. 102(C).
    14. Khouja, Moutaz & Ajjan, Haya & Liu, Xin, 2019. "The effect of return and price adjustment policies on a retailer’s performance," European Journal of Operational Research, Elsevier, vol. 276(2), pages 466-482.
    15. Muyldermans, L. & Van Wassenhove, L.N. & Guide, V.D.R., 2019. "Managing high-end ex-demonstration product returns," European Journal of Operational Research, Elsevier, vol. 277(1), pages 195-214.

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