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A balanced scorecard analysis of performance metrics

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  • Banker, Rajiv D.
  • Chang, Hsihui
  • Janakiraman, Surya N.
  • Konstans, Constantine

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  • Banker, Rajiv D. & Chang, Hsihui & Janakiraman, Surya N. & Konstans, Constantine, 2004. "A balanced scorecard analysis of performance metrics," European Journal of Operational Research, Elsevier, vol. 154(2), pages 423-436, April.
    • Handle: RePEc:eee:ejores:v:154:y:2004:i:2:p:423-436
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    References listed on IDEAS

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    1. Amir, Eli & Lev, Baruch, 1996. "Value-relevance of nonfinancial information: The wireless communications industry," Journal of Accounting and Economics, Elsevier, vol. 22(1-3), pages 3-30, October.
    2. Rajiv D. Banker, 1992. "Selection of efficiency evaluation models," Contemporary Accounting Research, John Wiley & Sons, vol. 9(1), pages 343-355, September.
    3. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    4. Banker, Rajiv D. & Chang, Hsi-Hui & Majumdar, Sumit K., 1998. "Economies of scope in the U.S. telecommunications industry1," Information Economics and Policy, Elsevier, vol. 10(2), pages 253-272, June.
    5. Rajiv D. Banker, 1993. "Maximum Likelihood, Consistency and Data Envelopment Analysis: A Statistical Foundation," Management Science, INFORMS, vol. 39(10), pages 1265-1273, October.
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    1. Fabio De Felice & Antonella Petrillo & Claudio Autorino, 2015. "Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)," Sustainability, MDPI, vol. 7(7), pages 1-21, June.
    2. Leopold-Wildburger, Ulrike & Strohhecker, Jürgen, 2017. "Strategy map concepts in a balanced scorecard cockpit improve performanceAuthor-Name: Hu, Bo," European Journal of Operational Research, Elsevier, vol. 258(2), pages 664-676.
    3. Mandy M. Cheng & Peter F. Luckett & Habib Mahama, 2007. "Effect of perceived conflict among multiple performance goals and goal difficulty on task performance," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 47(2), pages 221-242, June.
    4. Hall, Maximilian J.B. & Kenjegalieva, Karligash A. & Simper, Richard, 2011. "An alternative to the weighted score card approach to measuring performance: An analysis of English and Welsh probation boards," Socio-Economic Planning Sciences, Elsevier, vol. 45(4), pages 184-193, December.
    5. Basso, Antonella & Casarin, Francesco & Funari, Stefania, 2018. "How well is the museum performing? A joint use of DEA and BSC to measure the performance of museums," Omega, Elsevier, vol. 81(C), pages 67-84.
    6. Marie-Laure Bougnol & José Dulá, 2006. "Validating DEA as a ranking tool: An application of DEA to assess performance in higher education," Annals of Operations Research, Springer, vol. 145(1), pages 339-365, July.
    7. Zervopoulos, Panagiotis D. & Brisimi, Theodora S. & Emrouznejad, Ali & Cheng, Gang, 2016. "Performance measurement with multiple interrelated variables and threshold target levels: Evidence from retail firms in the US," European Journal of Operational Research, Elsevier, vol. 250(1), pages 262-272.
    8. Amado, Carla A.F. & Santos, Sérgio P. & Marques, Pedro M., 2012. "Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment," Omega, Elsevier, vol. 40(3), pages 390-403.
    9. Rodrigues Quesado, Patrícia & Aibar Guzmán, Beatriz & Lima Rodrigues, Lúcia, 2014. "La influencia de factores relativos a la estrategia organizativa y al entorno en la adopción del Cuadro de Mando Integral en empresas portuguesas," Revista de Contabilidad - Spanish Accounting Review, Elsevier, vol. 17(2), pages 163-173.
    10. Paul Andon & Jane Baxter & Habib Mahama, 2005. "The Balanced Scorecard: Slogans, Seduction, and State of Play," Australian Accounting Review, CPA Australia, vol. 15(35), pages 29-38, March.
    11. Zhou, Lianjie & Hu, Junhui & Liu, Dongshuang & He, Mengwei, 2023. "Studying the role of fiscal policy to utilize natural resources development: Leads to sustainable development goals," Resources Policy, Elsevier, vol. 84(C).
    12. Banker, Rajiv & Chen, Janice Y.S. & Klumpes, Paul, 2016. "A trade-level DEA model to evaluate relative performance of investment fund managers," European Journal of Operational Research, Elsevier, vol. 255(3), pages 903-910.
    13. Darold Barnum & John Gleason, 2011. "Measuring efficiency under fixed proportion technologies," Journal of Productivity Analysis, Springer, vol. 35(3), pages 243-262, June.
    14. Heshmati, Almas, 2013. "The Effect of Credit Guarantees on R&D Investment of SMEs in Korea," IZA Discussion Papers 7851, Institute of Labor Economics (IZA).
    15. Wang, Chun-Hsien & Lu, Iuan-Yuan & Chen, Chin-Bein, 2010. "Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance," International Journal of Production Economics, Elsevier, vol. 128(1), pages 413-426, November.
    16. Hahn, G.J. & Brandenburg, M. & Becker, J., 2021. "Valuing supply chain performance within and across manufacturing industries: A DEA-based approach," International Journal of Production Economics, Elsevier, vol. 240(C).
    17. Wu, Cheng-Ru & Lin, Chin-Tsai & Tsai, Pei-Hsuan, 2010. "Evaluating business performance of wealth management banks," European Journal of Operational Research, Elsevier, vol. 207(2), pages 971-979, December.
    18. Athanasios Papadimitriou & Antonios Kargas, 2012. "The relationship between organizational culture and market orientation in the Greek telecommunication companies," Netnomics, Springer, vol. 13(1), pages 1-23, April.
    19. García-Valderrama, Teresa & Mulero-Mendigorri, Eva & Revuelta-Bordoy, Daniel, 2009. "Relating the perspectives of the balanced scorecard for R&D by means of DEA," European Journal of Operational Research, Elsevier, vol. 196(3), pages 1177-1189, August.

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