Can peers’ ethical and transformational leadership improve coworkers’ service quality? A latent growth analysis
Author
Abstract
Suggested Citation
DOI: 10.1016/j.obhdp.2016.02.002
Download full text from publisher
As the access to this document is restricted, you may want to search for a different version of it.
References listed on IDEAS
- Ya Lan WANG & Tainyi LUOR & Pin LUARN & Hsi-peng LU, 2015. "Contribution and Trend to Quality Research—a literature review of SERVQUAL model from 1998 to 2013," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 19(1), pages 34-45.
- Brown, Michael E. & Trevino, Linda K. & Harrison, David A., 2005. "Ethical leadership: A social learning perspective for construct development and testing," Organizational Behavior and Human Decision Processes, Elsevier, vol. 97(2), pages 117-134, July.
- Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
- Lance, Charles E. & Vandenberg, Robert J. & Self, Robin M., 2000. "Latent Growth Models of Individual Change: The Case of Newcomer Adjustment," Organizational Behavior and Human Decision Processes, Elsevier, vol. 83(1), pages 107-140, September.
- Westaby, James D., 2005. "Behavioral reasoning theory: Identifying new linkages underlying intentions and behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 98(2), pages 97-120, November.
- Thomas M. Jones & Lori Verstegen Ryan, 1997. "The Link Between Ethical Judgment and Action in Organizations: A Moral Approbation Approach," Organization Science, INFORMS, vol. 8(6), pages 663-680, December.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Yadav, Rambalak & Giri, Arunangshu & Chatterjee, Satakshi, 2022. "Understanding the users' motivation and barriers in adopting healthcare apps: A mixed-method approach using behavioral reasoning theory," Technological Forecasting and Social Change, Elsevier, vol. 183(C).
- Hajiheydari, Nastaran & Delgosha, Mohammad Soltani & Olya, Hossein, 2021. "Scepticism and resistance to IoMT in healthcare: Application of behavioural reasoning theory with configurational perspective," Technological Forecasting and Social Change, Elsevier, vol. 169(C).
- Sanghoon Lee & Eunil Park & Sang Jib Kwon & Angel P. Del Pobil, 2015. "Antecedents of Behavioral Intention to Use Mobile Telecommunication Services: Effects of Corporate Social Responsibility and Technology Acceptance," Sustainability, MDPI, vol. 7(8), pages 1-15, August.
- Elizabeth Kempen & Lorna Christie, 2022. "Designing to Attract in an Emerging Market: Applying Behavioural Reasoning Theory to South African Consumer Reactions to an Ultra-High Temperature Milk Product Line Extension," Journal of Marketing and Consumer Behaviour in Emerging Markets, University of Warsaw, Faculty of Management, vol. 1(14), pages 4-21.
- Rebecca Guidice & G. Alder & Steven Phelan, 2009. "Competitive Bluffing: An Examination of a Common Practice and its Relationship with Performance," Journal of Business Ethics, Springer, vol. 87(4), pages 535-553, July.
- Laura Petitta & Tahira M. Probst & Claudio Barbaranelli, 2017. "Safety Culture, Moral Disengagement, and Accident Underreporting," Journal of Business Ethics, Springer, vol. 141(3), pages 489-504, March.
- Julia Zhang & Randy Chiu & Liqun Wei, 2009. "Decision-Making Process of Internal Whistleblowing Behavior in China: Empirical Evidence and Implications," Journal of Business Ethics, Springer, vol. 88(1), pages 25-41, April.
- Muhammad Zeeshan Zafar & Adnan Maqbool & Lucian-Ionel Cioca & Syed Ghulam Meran Shah & Shahjahan Masud, 2021. "Accentuating the Interrelation between Consumer Intention and Healthy Packaged Food Selection during COVID-19: A Case Study of Pakistan," IJERPH, MDPI, vol. 18(6), pages 1-14, March.
- Eccarius, Timo & Leung, Abraham & Shen, Chung-Wei & Burke, Matthew & Lu, Chung-Cheng, 2021. "Prospects for shared electric velomobility: Profiling potential adopters at a multi-campus university," Journal of Transport Geography, Elsevier, vol. 96(C).
- Lalicic, Lidija & Weismayer, Christian, 2021. "Consumers’ reasons and perceived value co-creation of using artificial intelligence-enabled travel service agents," Journal of Business Research, Elsevier, vol. 129(C), pages 891-901.
- Liang, Jyun-Kai & Eccarius, Timo & Lu, Chung-Cheng, 2019. "Investigating factors that affect the intention to use shared parking: A case study of Taipei City," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 799-812.
- Thomas Tang & Hsi Liu, 2012. "Love of Money and Unethical Behavior Intention: Does an Authentic Supervisor’s Personal Integrity and Character (ASPIRE) Make a Difference?," Journal of Business Ethics, Springer, vol. 107(3), pages 295-312, May.
- Kevin Clark & Narda Quigley & Stephen Stumpf, 2014. "The Influence of Decision Frames and Vision Priming on Decision Outcomes in Work Groups: Motivating Stakeholder Considerations," Journal of Business Ethics, Springer, vol. 120(1), pages 27-38, March.
- Delgosha, Mohammad Soltani & Hajiheydari, Nastaran, 2020. "On-demand service platforms pro/anti adoption cognition: Examining the context-specific reasons," Journal of Business Research, Elsevier, vol. 121(C), pages 180-194.
- Kyriakos Riskos & Paraskevi (Evi) Dekoulou & Naoum Mylonas & George Tsourvakas, 2021. "Ecolabels and the Attitude–Behavior Relationship towards Green Product Purchase: A Multiple Mediation Model," Sustainability, MDPI, vol. 13(12), pages 1-22, June.
- Saubhagya Bhalla, 2021. "Testing the Motivations and Constraints of Collaborative Consumption: An Empirical Analysis of Disruptive Innovative Business Model," FIIB Business Review, , vol. 10(2), pages 146-157, June.
- Michael O’Fallon & Kenneth Butterfield, 2011. "Moral Differentiation: Exploring Boundaries of the “Monkey See, Monkey Do” Perspective," Journal of Business Ethics, Springer, vol. 102(3), pages 379-399, September.
- Jabeen, Fauzia & Dhir, Amandeep & Islam, Nazrul & Talwar, Shalini & Papa, Armando, 2023. "Emotions and food waste behavior: Do habit and facilitating conditions matter?," Journal of Business Research, Elsevier, vol. 155(PB).
- Bowen Qin & Ge Song, 2022. "Internal Motivations, External Contexts, and Sustainable Consumption Behavior in China—Based on the TPB-ABC Integration Model," Sustainability, MDPI, vol. 14(13), pages 1-19, June.
- Rüdiger Hahn & Felix Ostertag & Adrian Lehr & Marion Büttgen & Sabine Benoit, 2020. "“I like it, but I don't use it”: Impact of carsharing business models on usage intentions in the sharing economy," Business Strategy and the Environment, Wiley Blackwell, vol. 29(3), pages 1404-1418, March.
More about this item
Keywords
Peer leadership; Transformational leadership; Ethical leadership; Customer service;All these keywords.
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jobhdp:v:133:y:2016:i:c:p:45-58. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/obhdp .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.