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Customer pressure, customer–manufacturer–supplier relationships, and quality control performance

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  • Ueki, Yasushi

Abstract

What factors motivate firms to improve quality management and enter customer–supplier collaborative relationships? This study investigates how the pressure to adopt the ISO 9000 or 14000 series from downstream customers affects customer–supplier collaborations and process improvement. Employing a survey dataset linking respondents (i.e., focal firms), their downstream customers, and their upstream suppliers in Indonesia, the Philippines, and Thailand, this study finds that the ISO requirements to the suppliers promote the development of collaborative relationships between the focal firms and their suppliers and improve process control. Regression analysis and csQCA indicate importance of analyzing combinations of the factors rather than individual factors that may affect quality control improvement.

Suggested Citation

  • Ueki, Yasushi, 2016. "Customer pressure, customer–manufacturer–supplier relationships, and quality control performance," Journal of Business Research, Elsevier, vol. 69(6), pages 2233-2238.
    • Handle: RePEc:eee:jbrese:v:69:y:2016:i:6:p:2233-2238
    DOI: 10.1016/j.jbusres.2015.12.035
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    References listed on IDEAS

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    1. Charles J. Corbett, 2006. "Global Diffusion of ISO 9000 Certification Through Supply Chains," Manufacturing & Service Operations Management, INFORMS, vol. 8(4), pages 330-350, January.
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    7. Magali Delmas & Ivan Montiel, 2009. "Greening the Supply Chain: When Is Customer Pressure Effective?," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 18(1), pages 171-201, March.
    8. Chonnikarn (Fern) Jira & Michael W. Toffel, 2013. "Engaging Supply Chains in Climate Change," Manufacturing & Service Operations Management, INFORMS, vol. 15(4), pages 559-577, October.
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    Cited by:

    1. Ghasem Zaefarian & Matthew J. Robson & Zhaleh Najafi-Tavani & Stavroula Spyropoulou, 2023. "Relationships of stressors and opportunism in cross-border exchange partnership contexts: When and how monitoring matters," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(3), pages 441-475, April.
    2. Yasushi Ueki & Masatsugu Tsuji & Nuchjarin Intalar & Somrote Komolavanij, 2023. "Effects of Quality Control Activities and Customers’ ICT Investment on Digitalization in Manufacturing Firms in Southeast Asia," The Review of Socionetwork Strategies, Springer, vol. 17(1), pages 25-53, April.
    3. Ueki, Yasushi & Tsuji, Masatsugu, 2019. "Effects of customer’s ICT investment and quality control activities on ICT investment decision and data sharing and usage along production networks in Southeast Asia," 2nd Europe – Middle East – North African Regional ITS Conference, Aswan 2019: Leveraging Technologies For Growth 201732, International Telecommunications Society (ITS).
    4. Saghiri, Soroosh & Wilding, Richard, 2021. "On the effectiveness of supplier development programs: The role of supply-side moderators," Technovation, Elsevier, vol. 103(C).

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