Service employees' willingness to report complaints scale: Cross-country application and replication
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DOI: 10.1016/j.jbusres.2014.09.013
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Cited by:
- Gianfranco Walsh & Mario Schaarschmidt & Lefa Teng, 2020. "Cross-cultural Assessment of a Short Scale to Measure Employees’ Company Reputation-Related Social Media Competence," Corporate Reputation Review, Palgrave Macmillan, vol. 23(2), pages 78-91, May.
- Ulla A. Saari & Rupert J. Baumgartner & Saku J. Mäkinen, 2017. "Eco-Friendly Brands to Drive Sustainable Development: Replication and Extension of the Brand Experience Scale in a Cross-National Context," Sustainability, MDPI, vol. 9(7), pages 1-26, July.
- Gianfranco Walsh & Edward Shiu & Louise Hassan & Patrick Hille & Ikuo Takahashi, 2019. "Fear of Online Consumer Identity Theft: Cross-Country Application and Short Scale Development," Information Systems Frontiers, Springer, vol. 21(6), pages 1251-1264, December.
- Bahman Paul Ebrahimi & Sandra A. Young, 2023. "Managerial motivation in China: replication and extension of miner’s hierarchical role motivation theory," Management Review Quarterly, Springer, vol. 73(1), pages 91-112, February.
- Ulla A. Saari & Saku J. Mäkinen, 2017. "Measuring brand experiences cross-nationally," Journal of Brand Management, Palgrave Macmillan, vol. 24(1), pages 86-104, January.
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Keywords
Complaint management; Scale validation; Service employees; Willingness to report complaints;All these keywords.
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