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Relationship learning from organizational knowledge stores

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  • Yang, Chin-Fang
  • Lai, Chi-Shiun

Abstract

This study examines the effect of relationship learning between customers and suppliers on relational knowledge stores and the moderating role of dyadic trust. The results reveal that relationship-learning activities between customers and suppliers are positive in managing customers' relational knowledge stores, comprising those of interactive, functional, environmental, and interpersonal knowledge. Trust has no moderating effect on the relationship between relationship learning and environmental knowledge stores; while, in contrast, greater levels of trust will advance relationship learning at an escalating rate and trust accordingly plays a moderating role on the other three knowledge stores. The positive effects of relationship learning on interactive, functional, and interpersonal knowledge stores escalate when the level of trust is medium; the effects decreases under conditions of high or low trust. This study confirms the positive relationship between relationship learning and relational knowledge stores and further reveals the threshold effect of trust.

Suggested Citation

  • Yang, Chin-Fang & Lai, Chi-Shiun, 2012. "Relationship learning from organizational knowledge stores," Journal of Business Research, Elsevier, vol. 65(3), pages 421-428.
    • Handle: RePEc:eee:jbrese:v:65:y:2012:i:3:p:421-428
    DOI: 10.1016/j.jbusres.2011.10.001
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    Cited by:

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    2. Tseng, Shu-Mei, 2014. "The impact of knowledge management capabilities and supplier relationship management on corporate performance," International Journal of Production Economics, Elsevier, vol. 154(C), pages 39-47.
    3. María Jesús Barroso-Méndez & Clementina Galera-Casquet & Víctor Valero-Amaro & María Teresa Nevado-Gil, 2019. "Antecedents of Relationship Learning in Business-Non-Profit Organization Collaboration Agreements," Sustainability, MDPI, vol. 12(1), pages 1-19, December.
    4. Barroso-Méndez, María Jesús & Galera-Casquet, Clementina & Seitanidi, Maria May & Valero-Amaro, Víctor, 2016. "Cross-sector social partnership success: A process perspective on the role of relational factors," European Management Journal, Elsevier, vol. 34(6), pages 674-685.
    5. Xie, Xuemei & Wang, Hongwei & García, Javier Sendra, 2021. "How does customer involvement in service innovation motivate service innovation performance? The roles of relationship learning and knowledge absorptive capacity," Journal of Business Research, Elsevier, vol. 136(C), pages 630-643.
    6. Seo, Ribin & Park, Ji-Hoon, 2022. "When is interorganizational learning beneficial for inbound open innovation of ventures? A contingent role of entrepreneurial orientation," Technovation, Elsevier, vol. 116(C).
    7. Wasim-ul-REHMAN,* & Nabila ASGHAR** & Hafeez ur Rehman***, 2017. "Knowledge Sharing Practices on Performance: Role of Intellectuals on South Asian Perspective," Pakistan Journal of Applied Economics, Applied Economics Research Centre, vol. 27(2), pages 297-329.

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