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Testing airline passengers' responses to flight attendants' expressive displays: The effects of positive affect

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  • Gountas, Sandra
  • Ewing, Michael T.
  • Gountas, John I.

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  • Gountas, Sandra & Ewing, Michael T. & Gountas, John I., 2007. "Testing airline passengers' responses to flight attendants' expressive displays: The effects of positive affect," Journal of Business Research, Elsevier, vol. 60(1), pages 81-83, January.
    • Handle: RePEc:eee:jbrese:v:60:y:2007:i:1:p:81-83
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    References listed on IDEAS

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    1. H. Meadow & J. Mentzer & D. Rahtz & M. Sirgy, 1992. "A life satisfaction measure based on judgment theory," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 26(1), pages 23-59, February.
    2. Neal, Janet D. & Sirgy, M. Joseph & Uysal, Muzaffer, 1999. "The Role of Satisfaction with Leisure Travel/ Tourism Services and Experience in Satisfaction with Leisure Life and Overall Life," Journal of Business Research, Elsevier, vol. 44(3), pages 153-163, March.
    3. Bagozzi, Richard P, 2000. "On the Concept of Intentional Social Action in Consumer Behavior," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 27(3), pages 388-396, December.
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    Cited by:

    1. Chaoying Tang & Craig R. Seal & Stefanie E. Naumann & Krystal Miguel, 2013. "Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions," International Review of Management and Marketing, Econjournals, vol. 3(2), pages 50-57.
    2. Barnes, Donald C. & Ponder, Nicole & Hopkins, Christopher D., 2015. "The impact of perceived customer delight on the frontline employee," Journal of Business Research, Elsevier, vol. 68(2), pages 433-441.
    3. Van Dijk, Pieter A. & Smith, Liam D.G. & Cooper, Brian K., 2011. "Are you for real? An evaluation of the relationship between emotional labour and visitor outcomes," Tourism Management, Elsevier, vol. 32(1), pages 39-45.
    4. Trivedi, Rohit H. & Teichert, Thorsten, 2019. "The effect of ad smiles on consumer attitudes and intentions: Influence of model gender and consumer gender," Journal of Business Research, Elsevier, vol. 99(C), pages 197-205.
    5. Skorek Monika, 2016. "Attitudes of Polish Consumers Toward Experiential Marketing," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 24(4), pages 109-124, December.
    6. Hidalgo, Pedro & Manzur, Enrique & Olavarrieta, Sergio & Fari­as, Pablo, 2008. "Customer retention and price matching: The AFPs case," Journal of Business Research, Elsevier, vol. 61(6), pages 691-696, June.

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