IDEAS home Printed from https://ideas.repec.org/a/eee/jbrese/v162y2023ics014829632300259x.html
   My bibliography  Save this article

Modelling social inclusion, self-esteem, loneliness, psychological distress, and psychological resilience of refugees: Does hospitableness matter?

Author

Listed:
  • Altinay, Levent
  • Alrawadieh, Zaid
  • Hudec, Oto
  • Urbančíková, Nataša
  • Evrim Arici, Hasan

Abstract

Despite a growing stream of research addressing hospitableness in destinations and hospitality settings, very little is known about the role of hospitableness in fostering favorable social outcomes for vulnerable individuals such as refugees. This omission is intriguing given the heated debate on how local communities in refugee hosting countries can contribute to tackling the refugee crisis. Drawing on data collected from Ukrainian refugees hosted by locals in Slovakia, this study proposes and tests a conceptual model linking hospitableness, social inclusion, self-esteem, loneliness, psychological distress, psychological resilience, and subjective well-being. Using SEM-PLS, the findings confirm that hospitableness can positively enhance social inclusion while mitigating loneliness. Contrary to our predication, however, our results fail to confirm the positive effect of hospitableness on subjective well-being both directly and indirectly mediated by self-esteem and social inclusion. Psychological resilience significantly moderates the relationship between hospitableness and social inclusion. The study makes significant theoretical contributions to the corpus of literature on the social outcomes of hospitableness and provides timely implications for policy makers to utilise “refugee hosting by locals” schemes and “private sponsorship of refugees” programmes as a viable solution to enhance refugees’ social inclusion and foster their overall well-being.

Suggested Citation

  • Altinay, Levent & Alrawadieh, Zaid & Hudec, Oto & Urbančíková, Nataša & Evrim Arici, Hasan, 2023. "Modelling social inclusion, self-esteem, loneliness, psychological distress, and psychological resilience of refugees: Does hospitableness matter?," Journal of Business Research, Elsevier, vol. 162(C).
    • Handle: RePEc:eee:jbrese:v:162:y:2023:i:c:s014829632300259x
    DOI: 10.1016/j.jbusres.2023.113901
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S014829632300259X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jbusres.2023.113901?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Zheng, Jing & Liang, Sai & Ma, Jing & Liu, Guoqiao & Wu, Yirong, 2022. "Can tourism enhance Chinese subjective well-being?," Annals of Tourism Research, Elsevier, vol. 93(C).
    2. Alison McIntosh & Cheryl Cockburn-Wootten, 2019. "Refugee-focused service providers: improving the welcome in New Zealand," The Service Industries Journal, Taylor & Francis Journals, vol. 39(9-10), pages 701-716, July.
    3. Linda Nasr & Raymond P. Fisk, 2019. "The global refugee crisis: how can transformative service researchers help?," The Service Industries Journal, Taylor & Francis Journals, vol. 39(9-10), pages 684-700, July.
    4. Shepherd, Dean A. & Saade, Fouad Philippe & Wincent, Joakim, 2020. "How to circumvent adversity? Refugee-entrepreneurs' resilience in the face of substantial and persistent adversity," Journal of Business Venturing, Elsevier, vol. 35(4).
    5. Belal Shneikat & Zaid Alrawadieh, 2019. "Unraveling refugee entrepreneurship and its role in integration: empirical evidence from the hospitality industry," The Service Industries Journal, Taylor & Francis Journals, vol. 39(9-10), pages 741-761, July.
    6. Correa-Velez, Ignacio & Gifford, Sandra M. & McMichael, Celia, 2015. "The persistence of predictors of wellbeing among refugee youth eight years after resettlement in Melbourne, Australia," Social Science & Medicine, Elsevier, vol. 142(C), pages 163-168.
    7. Zaid Alrawadieh & Eyup Karayilan & Gurel Cetin, 2019. "Understanding the challenges of refugee entrepreneurship in tourism and hospitality," The Service Industries Journal, Taylor & Francis Journals, vol. 39(9-10), pages 717-740, July.
    8. Kuppelwieser, Volker G. & Finsterwalder, Jörg, 2016. "Transformative service research and service dominant logic: Quo Vaditis?," Journal of Retailing and Consumer Services, Elsevier, vol. 28(C), pages 91-98.
    9. Wang, Suosheng & Xu, Honggang, 2015. "Influence of place-based senses of distinctiveness, continuity, self-esteem and self-efficacy on residents' attitudes toward tourism," Tourism Management, Elsevier, vol. 47(C), pages 241-250.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Aki Harima & Fabrice Periac & Tony Murphy & Salomé Picard, 2021. "Entrepreneurial Opportunities of Refugees in Germany, France, and Ireland: Multiple Embeddedness Framework," International Entrepreneurship and Management Journal, Springer, vol. 17(2), pages 625-663, June.
    2. Solomon Akele Abebe, 2023. "Refugee entrepreneurship: systematic and thematic analyses and a research agenda," Small Business Economics, Springer, vol. 60(1), pages 315-350, January.
    3. Hartmann Carina & Philipp Ralf, 2022. "Lost in space? Refugee Entrepreneurship and Cultural Diversity in Spatial Contexts," ZFW – Advances in Economic Geography, De Gruyter, vol. 66(3), pages 151-171, October.
    4. Peter Lugosi & Thiago Allis & Clara Della Croce & Sonia Morano-Foadi, 2023. "Inter-Organisational Entanglements in Migrant Support Ecologies: Action and Collaboration Supporting Labour Market Integration," Journal of International Migration and Integration, Springer, vol. 24(3), pages 1231-1256, September.
    5. Carlos Alberto Santamaria-Velasco & Maria del Mar Benavides-Espinosa & Virginia Simón-Moya, 2021. "The refugee entrepreneurship process from/in emerging economies," International Entrepreneurship and Management Journal, Springer, vol. 17(2), pages 549-570, June.
    6. Sertan Kabadayi & Linda Alkire (née Nasr) & Garrett M. Broad & Reut Livne-Tarandach & David Wasieleski & Ann Marie Puente, 2019. "Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework," Humanistic Management Journal, Springer, vol. 4(2), pages 159-185, December.
    7. Peng, Jiamin & Yang, Xiaoyun & Poon, Patrick & Xie, Lishan, 2022. "Enhancing users' well-being in virtual medical tourism communities: A configurational analysis of users’ interaction characteristics and social support," Technology in Society, Elsevier, vol. 71(C).
    8. Afsaneh Bagheri & Golshan Javadian & Pardis Zakeri & Zahra Arasti, 2024. "Bearing the Unbearable: Exploring Women Entrepreneurs Resilience Building in Times of Crises," Journal of Business Ethics, Springer, vol. 193(3), pages 715-738, September.
    9. Menzies, Jane & Chavan, Meena & Jack, Robert & Scarparo, Simona & Chirico, Francesco, 2024. "Australian indigenous female entrepreneurs: The role of adversity quotient," Journal of Business Research, Elsevier, vol. 175(C).
    10. Tie Wang & Wei Wang & Zhongjun Wu & Ching-Hui Su & Ming-Hsiang Chen, 2019. "Understanding Farm Households’ Participation in Nong Jia Le in China," Sustainability, MDPI, vol. 11(5), pages 1-18, February.
    11. Surendran Rajaratnam & Azlinda Azman, 2022. "Refugee and Asylum Seeker Women’s Experiences with Healthcare and Social Environment in Malaysia," IJERPH, MDPI, vol. 19(11), pages 1-15, May.
    12. Madhuri Mahato & Julie Vardhan, 2022. "The spatial distribution of self-employment — evidence from Jharkhand," Journal of Global Entrepreneurship Research, Springer;UNESCO Chair in Entrepreneurship, vol. 12(1), pages 291-304, December.
    13. Songul Gul, 2023. "Factors That Influence the Life Satisfaction of Afghan Refugees Living in Eastern Turkey: The Role of Their Migration Causes," Sustainability, MDPI, vol. 15(20), pages 1-17, October.
    14. Hayward, Mathew & Cheng, Zhiming & Zhe Wang, Ben, 2022. "Disrupted education, underdogs and the propensity for entrepreneurship: Evidence from China’s sent-down youth program," Journal of Business Research, Elsevier, vol. 151(C), pages 33-39.
    15. Ortlieb, Renate & Knappert, Lena, 2023. "Labor market integration of refugees: An institutional country-comparative perspective," Journal of International Management, Elsevier, vol. 29(2).
    16. Lin, Sheng-Wei & Huang, Chia-Ding, 2024. "Hooked on audio! Unveiling the secrets of podcast stickiness through social identity and uses and gratification theories," Technology in Society, Elsevier, vol. 76(C).
    17. Cerdan-Chiscano, Monica & Darcy, Simon, 2024. "Managing the co-creation of accessible and inclusive family recreation retail encounters: A critical incident analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 79(C).
    18. Jiang, Yangyang & Stylos, Nikolaos, 2021. "Triggers of consumers’ enhanced digital engagement and the role of digital technologies in transforming the retail ecosystem during COVID-19 pandemic," Technological Forecasting and Social Change, Elsevier, vol. 172(C).
    19. Huang, Bin & Tani, Massimiliano & Zhu, Yu, 2021. "Does higher education make you more entrepreneurial? Causal evidence from China," Journal of Business Research, Elsevier, vol. 135(C), pages 543-558.
    20. Thi Thu Le Pham & Janneke Berecki-Gisolf & Angela Clapperton & Kerry S. O’Brien & Sara Liu & Katharine Gibson, 2021. "Definitions of Culturally and Linguistically Diverse (CALD) : A Literature Review of Epidemiological Research in Australia," IJERPH, MDPI, vol. 18(2), pages 1-23, January.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jbrese:v:162:y:2023:i:c:s014829632300259x. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jbusres .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.