The power of emotions: Leveraging user generated content for customer experience management
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DOI: 10.1016/j.jbusres.2022.02.048
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- Keiningham, Timothy & Aksoy, Lerzan & Bruce, Helen L. & Cadet, Fabienne & Clennell, Natasha & Hodgkinson, Ian R. & Kearney, Treasa, 2020. "Customer experience driven business model innovation," Journal of Business Research, Elsevier, vol. 116(C), pages 431-440.
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- Bigné, Enrique & Ruiz-Mafé, Carla & Badenes-Rocha, Alberto, 2023. "The influence of negative emotions on brand trust and intention to share cause-related posts: A neuroscientific study," Journal of Business Research, Elsevier, vol. 157(C).
- Blasco-Arcas, Lorena & Kastanakis, Minas N. & Alcañiz, Mariano & Reyes-Menendez, Ana, 2023. "Leveraging user behavior and data science technologies for management: An overview," Journal of Business Research, Elsevier, vol. 154(C).
- Just, Julian, 2024. "Natural language processing for innovation search – Reviewing an emerging non-human innovation intermediary," Technovation, Elsevier, vol. 129(C).
- Wang, Qiping & Yiu Keung Lau, Raymond, 2024. "Social mood and M&A performance: An empirical investigation enhanced by multimodal analytics," Journal of Business Research, Elsevier, vol. 176(C).
- Suzanne Elayan & Martin Sykora, 2024. "Digital intermediaries in pandemic times: social media and the role of bots in communicating emotions and stress about Coronavirus," Journal of Computational Social Science, Springer, vol. 7(3), pages 2481-2504, December.
- Wu, Yepeng & Jiao, Yuanyuan & Cao, Qinwei, 2023. "Unlocking the link between user participation and new product performance: The moderating effect of network capability," Journal of Business Research, Elsevier, vol. 168(C).
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Keywords
Customer experience management; Sentiment analysis; Social media; Emotion analytics; Bot automation;All these keywords.
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