Consumer lying behavior in service encounters
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DOI: 10.1016/j.jbusres.2021.11.075
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- Caruelle, Delphine & Shams, Poja & Gustafsson, Anders & Lervik-Olsen, Line, 2024. "Emotional arousal in customer experience: A dynamic view," Journal of Business Research, Elsevier, vol. 170(C).
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Keywords
Consumer lying behavior; Service encounter; Deviant behavior; Critical incident technique;All these keywords.
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