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Supporting the needs of special assistance (including PRM) passengers: An international survey of disabled air passenger rights legislation

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  • Budd, Lucy
  • Ison, Stephen

Abstract

Passengers who require special assistance at airports and on aircraft represent one of the fastest growing demographics for aviation worldwide. At some airports, annual growth in PRM (persons with reduced mobility) traffic is six times greater than the overall rate of passenger growth yet barriers to accessible air travel remain and disabled passengers continue to exhibit a lower propensity to fly than other travellers. In an attempt to aid disabled passengers’ accessibility to air travel, countries have introduced dedicated air passenger rights and consumer protection legislation which seeks to specifically address the needs of disabled travellers. These regulations typically state minimum service standards and levels of service provision that must be provided by air transport operators to enable disabled travellers to access air travel on an equal basis to other passengers. These legal interventions, however, have been developed on a country-by-country basis and this has created a lack of international regulatory alignment. This paper reports on the findings of an international survey of disabled air passenger rights legislation in 47 countries covering 20 aviation markets (the single market in the European Union and 19 other States). It identifies the differences in regulatory frameworks, highlights their implications for consumers and ultimately concludes by recommending the formation of more harmonised global policy making to better support the needs of special assistance passengers and facilitate their greater mobility by air.

Suggested Citation

  • Budd, Lucy & Ison, Stephen, 2020. "Supporting the needs of special assistance (including PRM) passengers: An international survey of disabled air passenger rights legislation," Journal of Air Transport Management, Elsevier, vol. 87(C).
    • Handle: RePEc:eee:jaitra:v:87:y:2020:i:c:s0969699719306350
    DOI: 10.1016/j.jairtraman.2020.101851
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    References listed on IDEAS

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    1. Chang, Yu-Chun & Chen, Ching-Fu, 2012. "Meeting the needs of disabled air passengers: Factors that facilitate help from airlines and airports," Tourism Management, Elsevier, vol. 33(3), pages 529-536.
    2. Chang, Yu-Chun & Chen, Ching-Fu, 2011. "Identifying mobility service needs for disabled air passengers," Tourism Management, Elsevier, vol. 32(5), pages 1214-1217.
    3. Chang, Yu-Chun & Chen, Ching-Fu, 2012. "Overseas travel choice for persons with reduced mobility," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 43-45.
    4. Ancell, Deborah & Graham, Anne, 2016. "A framework for evaluating the European airline costs of disabled persons and persons with reduced mobility," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 41-44.
    5. Rob Imrie, 2000. "Disability and Discourses of Mobility and Movement," Environment and Planning A, , vol. 32(9), pages 1641-1656, September.
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    Cited by:

    1. Dong Lin & Jianqiang Cui, 2021. "Transport and Mobility Needs for an Ageing Society from a Policy Perspective: Review and Implications," IJERPH, MDPI, vol. 18(22), pages 1-16, November.
    2. Monica Cerdan Chiscano, 2021. "Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience," IJERPH, MDPI, vol. 18(13), pages 1-16, July.
    3. Graham, Anne & Kruse, Willy & Budd, Lucy & Kremarik, Frances & Ison, Stephen, 2023. "Ageing passenger perceptions of ground access journeys to airports: A survey of UK residents," Journal of Air Transport Management, Elsevier, vol. 107(C).

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