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A framework for evaluating the European airline costs of disabled persons and persons with reduced mobility

Author

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  • Ancell, Deborah
  • Graham, Anne

Abstract

In recent years, airlines have been servicing a greater variety, and increasing numbers, of disabled persons and persons with reduced mobility (PRMs), particularly associated with ageing, obesity and medical needs. With the quantity of PRMs likely to increase in the future, there will be a growing impact on the airlines' associated actual and opportunity costs, about which there is minimal literature and data. Therefore the aim of this paper is to identify standard functional key factors (FKFs) with which airlines could audit their PRMs costs, and which could be used by other interested bodies, such as governments, when considering relevant aviation policy. These FKFs are related to nine areas, namely PRMs’ transfers; mobility aids; aircraft delays/diversions costs; staff training costs; staff health, safety and welfare; aircraft fixtures and equipment costs; airport costs; transaction costs; and opportunity costs. Further research is needed to obtain the data for these FKFs.

Suggested Citation

  • Ancell, Deborah & Graham, Anne, 2016. "A framework for evaluating the European airline costs of disabled persons and persons with reduced mobility," Journal of Air Transport Management, Elsevier, vol. 50(C), pages 41-44.
    • Handle: RePEc:eee:jaitra:v:50:y:2016:i:c:p:41-44
    DOI: 10.1016/j.jairtraman.2015.10.001
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    References listed on IDEAS

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    1. Chang, Yu-Chun, 2012. "Cabin safety behavioral intentions of passengers with reduced mobility," Journal of Air Transport Management, Elsevier, vol. 25(C), pages 64-66.
    2. Chang, Yu-Chun & Chen, Ching-Fu, 2012. "Overseas travel choice for persons with reduced mobility," Journal of Air Transport Management, Elsevier, vol. 20(C), pages 43-45.
    3. Bhatta, Bharat P., 2012. "Pay-as-you-weigh pricing of an air ticket," Journal of Air Transport Management, Elsevier, vol. 18(1), pages 30-33.
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    Cited by:

    1. Gitto, Simone & Mancuso, Paolo, 2019. "Brand perceptions of airports using social networks," Journal of Air Transport Management, Elsevier, vol. 75(C), pages 153-163.
    2. Graham, Anne & Kruse, Willy & Budd, Lucy & Kremarik, Frances & Ison, Stephen, 2023. "Ageing passenger perceptions of ground access journeys to airports: A survey of UK residents," Journal of Air Transport Management, Elsevier, vol. 107(C).
    3. Guido Migliaccio, 2019. "Disabled People in the Stakeholder Theory: a Literature Analysis," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 10(4), pages 1657-1678, December.
    4. Budd, Lucy & Ison, Stephen, 2020. "Supporting the needs of special assistance (including PRM) passengers: An international survey of disabled air passenger rights legislation," Journal of Air Transport Management, Elsevier, vol. 87(C).

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