Accessibility and Satisfaction by People with Disabilities in Public Transportation Terminal in Kaduna State Nigeria

Using people with disabilities (PWDs) in public transit motor park (MP) in Kaduna State, Nigeria, to demonstrate the level of service in all facilities. This research examines the experiences of marginalized PWDs and the influence on their lives and well-being. The study began with the distribution of questionnaires using a qualitative technique to determine PWDs’ perspectives on various amenities. This article first describes the challenges that people with disabilities face in the transit network (from physical to social), as well as the primarily negative emotions that these barriers elicit. The findings revealed that ramps, stores, and platforms produced the lowest value of all the studied facilities, while parking lots and staff services produced the highest values. As a result, on the numerous terminals evaluated, Kawo MP and Kachia MP provided better services, whereas Badarawa MP and Makarfi MP had the lowest ratings. The study then encouraged the development of problem-solving approaches to help PWDs overcome the limitations they experienced. Finally, this article outlines the consequences for the transportation system if such challenges are not addressed, as well as some long-term solutions such as redesigning with new features, government policy inclusions as a potential network element, and improvements to bus terminals.