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Structuring an effective human error intervention strategy selection model for commercial aviation

Author

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  • Chen, Jeng-Chung
  • Lin, Shu-Chiang
  • Yu, Vincent F.

Abstract

Flight safety cannot be compromised. Thus, commercial airlines should constantly develop safety management strategies to mitigate the diverse hazardous factors in flight operations. Given the constraint of organizational resource, a commercial airline may not have sufficient resources to implement all the necessary strategies simultaneously. This study uses a well-structured process to develop a qualitative evaluation model that will enable airlines to identify human errors and select an intervention strategy with the highest success potential. To clarify the decision problem, the Human Factors Intervention Matrix framework is utilized to construct the decision hierarchy. The Analytic Hierarchy Process is then used to attain the priorities of potential alternative strategies for various unsafe acts. Finally, Zero-One Goal Programming models are formulated to select an optimal portfolio based on the specific target and the available organizational resources. An empirical study is presented to illustrate the application of the proposed model. According to the results of the combined model, an optimal portfolio, including the intervention approaches of organizational/administrative, human/crew, and operational/physical environment, can remediate four unsafe acts, namely, decision errors, skill-based errors, perceptual errors, and violations, under resource constraints of the organization.

Suggested Citation

  • Chen, Jeng-Chung & Lin, Shu-Chiang & Yu, Vincent F., 2017. "Structuring an effective human error intervention strategy selection model for commercial aviation," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 65-75.
  • Handle: RePEc:eee:jaitra:v:60:y:2017:i:c:p:65-75
    DOI: 10.1016/j.jairtraman.2017.01.008
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    References listed on IDEAS

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    Cited by:

    1. Chen, Jeng-Chung & Yu, Vincent F., 2018. "Relationship between human error intervention strategies and unsafe acts: The role of strategy implementability," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 112-122.
    2. Yang, Hui-Hua & Chang, Yu-Hern & Lin, Chien-Hung, 2022. "A combined approach for selecting drone management strategies based on the ICAO Safety Management System (SMS) components," Journal of Air Transport Management, Elsevier, vol. 104(C).
    3. Miriam Andrejiova & Anna Grincova & Daniela Marasova & Peter Koščák, 2021. "Civil Aviation Occurrences in Slovakia and Their Evaluation Using Statistical Methods," Sustainability, MDPI, vol. 13(10), pages 1-17, May.
    4. Dožić, Slavica & Lutovac, Tatjana & Kalić, Milica, 2018. "Fuzzy AHP approach to passenger aircraft type selection," Journal of Air Transport Management, Elsevier, vol. 68(C), pages 165-175.
    5. Vatankhah, Sanaz, 2021. "Dose safety motivation mediate the effect of psychological contract of safety on flight attendants' safety performance outcomes?: A social exchange perspective," Journal of Air Transport Management, Elsevier, vol. 90(C).

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