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Structuring critical success factors of airline safety management system using a hybrid model

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  • Hsu, Yueh-Ling
  • Li, Wen-Chin
  • Chen, Kuang-Wei

Abstract

With the global trend of legal requirement for a performance-based Safety Management System (SMS), to develop and implement an SMS to deliver services has become the most important goal within the airline industry. Yet there found some discrepancies concerning the use and the manner that SMS was being explained and taught. Therefore, this research aims to develop a quantitative evaluation model, which identifies the key components of airline SMS and considers the interaction between key components. To explore the core value of SMS, an extensive review regarding SMS components are firstly conducted and summarized from major aviation organizations and authorities, and then Grey Relational Analysis is used to group and select key components. After the critical components are derived, Decision Making Trial Evaluation Laboratory and Analytic Network Process are employed to analyze and map out all kinds of interactions among critical components and dimensions systematically. An empirical study is presented to illustrate the application of the proposed methods. From the results of the combined approaches, Organization is the most important dimension in SMS, which begins with Policies that convey to all staff the top managers' vision on safety.

Suggested Citation

  • Hsu, Yueh-Ling & Li, Wen-Chin & Chen, Kuang-Wei, 2010. "Structuring critical success factors of airline safety management system using a hybrid model," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 46(2), pages 222-235, March.
    • Handle: RePEc:eee:transe:v:46:y:2010:i:2:p:222-235
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    Citations

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    Cited by:

    1. Mao-Sheng Liao & Gin-Shuh Liang & Chin-Yuan Chen, 2013. "Fuzzy grey relation method for multiple criteria decision-making problems," Quality & Quantity: International Journal of Methodology, Springer, vol. 47(6), pages 3065-3077, October.
    2. Chen, Jeng-Chung & Lin, Shu-Chiang & Yu, Vincent F., 2017. "Structuring an effective human error intervention strategy selection model for commercial aviation," Journal of Air Transport Management, Elsevier, vol. 60(C), pages 65-75.
    3. Barak, Sasan & Dahooei, Jalil Heidary, 2018. "A novel hybrid fuzzy DEA-Fuzzy MADM method for airlines safety evaluation," Journal of Air Transport Management, Elsevier, vol. 73(C), pages 134-149.
    4. Çelikbilek, Yakup & Tüysüz, Fatih, 2016. "An integrated grey based multi-criteria decision making approach for the evaluation of renewable energy sources," Energy, Elsevier, vol. 115(P1), pages 1246-1258.
    5. Kheybari, Siamak & Rezaie, Fariba Mahdi & Farazmand, Hadis, 2020. "Analytic network process: An overview of applications," Applied Mathematics and Computation, Elsevier, vol. 367(C).
    6. Alpo Vuorio & Bruce Budowle & Antti Sajantila & Tanja Laukkala & Ilkka Junttila & Stein E. Kravik & Robin Griffiths, 2018. "Duty of Notification and Aviation Safety—A Study of Fatal Aviation Accidents in the United States in 2015," IJERPH, MDPI, vol. 15(6), pages 1-9, June.
    7. Vatankhah, Sanaz, 2021. "Dose safety motivation mediate the effect of psychological contract of safety on flight attendants' safety performance outcomes?: A social exchange perspective," Journal of Air Transport Management, Elsevier, vol. 90(C).
    8. Tsai Chi Kuo & Chia-Wei Hsu & Jie-Ying Li, 2015. "Developing a Green Supplier Selection Model by Using the DANP with VIKOR," Sustainability, MDPI, vol. 7(2), pages 1-29, February.
    9. Chen, Jeng-Chung & Yu, Vincent F., 2018. "Relationship between human error intervention strategies and unsafe acts: The role of strategy implementability," Journal of Air Transport Management, Elsevier, vol. 69(C), pages 112-122.
    10. Chia-Wei Hsu & Tsai-Chi Kuo & Guey-Shin Shyu & Pi-Shen Chen, 2014. "Low Carbon Supplier Selection in the Hotel Industry," Sustainability, MDPI, vol. 6(5), pages 1-27, May.
    11. Gerede, Ender, 2015. "A qualitative study on the exploration of challenges to the implementation of the Safety Management System in aircraft maintenance organizations in Turkey," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 230-240.
    12. Jia, Xiaohui & Cui, Yongmei, 2021. "Examining interrelationships of barriers in the evolution of maritime port smartification from a systematic perspective," Transport Policy, Elsevier, vol. 114(C), pages 49-58.

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