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Airport mobile internet an innovation

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  • Martin-Domingo, Luis
  • Martín, Juan Carlos

Abstract

This paper studies the adoption of mobile Internet by airports. Using a new theoretical model, the study tests whether early adopters of mobile Internet for airports can be considered real innovators. Seventy-five international airports from four different geographical areas and of three different sizes are analyzed. The paper complements the analysis with an additional innovation adoption, the PC-Website, and two dimensions are analyzed: the time of adoption and the degree of maturation. Our findings show that there are four real innovator airports: London Heathrow, London Stansted, Amsterdam Schiphol and Copenhagen. Airport innovation is found to be related to geographical location and commercial revenue rather than to airport size. The four real innovator airports iPhone apps are used as case studies to identity best practices for the delivery of airport mobile services.

Suggested Citation

  • Martin-Domingo, Luis & Martín, Juan Carlos, 2016. "Airport mobile internet an innovation," Journal of Air Transport Management, Elsevier, vol. 55(C), pages 102-112.
    • Handle: RePEc:eee:jaitra:v:55:y:2016:i:c:p:102-112
    DOI: 10.1016/j.jairtraman.2016.05.002
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    References listed on IDEAS

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    Cited by:

    1. Martin-Domingo, Luis & Martín, Juan Carlos & Mandsberg, Glen, 2019. "Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)," Journal of Air Transport Management, Elsevier, vol. 78(C), pages 106-115.
    2. Panayotis Christidis & Juan Carlos Martín & Concepción Román, 2024. "Analysing the Hidden Relationship between Long-Distance Transport and Information and Communication Technology Use through a Fuzzy Clustering Eco-Extended Apostle Model," Mathematics, MDPI, vol. 12(6), pages 1-21, March.
    3. Pereira, Bruno Alencar & Lohmann, Gui & Houghton, Luke, 2021. "Innovation and value creation in the context of aviation: a Systematic Literature Review," Journal of Air Transport Management, Elsevier, vol. 94(C).
    4. Halpern, Nigel & Mwesiumo, Deodat & Suau-Sanchez, Pere & Budd, Thomas & Bråthen, Svein, 2021. "Ready for digital transformation? The effect of organisational readiness, innovation, airport size and ownership on digital change at airports," Journal of Air Transport Management, Elsevier, vol. 90(C).

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