IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v40y2014icp126-131.html
   My bibliography  Save this article

Improving US airport taxicab services through governance arrangements

Author

Listed:
  • Wong, Dan
  • Baker, Douglas

Abstract

Most airports internationally have implemented customer satisfaction programs into their operations to increase non-aeronautical revenues. In the US, taxicabs are an essential airport transport mode given the limited public transport options available. Effective airport taxicab planning efforts can increase airport customer satisfaction levels, as well as facilitate handling increased airport passenger volumes. However, little is known on how US airports have adapted their governance practices from a traditional hierarchical to a network approach in their efforts to undertake airport taxicab planning initiatives since the deregulation of the transportation industry. Data acquired from 51 US hub airports is used to examine their existing taxicab planning practices. The findings offer how US airports can modify governance processes in their airport taxicab planning processes to better support increases in the customer satisfaction levels of airport taxicab patrons.

Suggested Citation

  • Wong, Dan & Baker, Douglas, 2014. "Improving US airport taxicab services through governance arrangements," Journal of Air Transport Management, Elsevier, vol. 40(C), pages 126-131.
    • Handle: RePEc:eee:jaitra:v:40:y:2014:i:c:p:126-131
    DOI: 10.1016/j.jairtraman.2014.06.006
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699714000805
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jairtraman.2014.06.006?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Leavitt, Jacqueline & Blasi, Gary, 2009. "The Los Angeles Taxi Workers Alliance," University of California Transportation Center, Working Papers qt7rc0p4q6, University of California Transportation Center.
    2. Kitch, Edmund W & Isaacson, Marc & Kasper, Daniel, 1971. "The Regulation of Taxicabs in Chicago," Journal of Law and Economics, University of Chicago Press, vol. 14(2), pages 285-350, October.
    3. Schaller, Bruce, 2007. "Entry controls in taxi regulation: Implications of US and Canadian experience for taxi regulation and deregulation," Transport Policy, Elsevier, vol. 14(6), pages 490-506, November.
    4. May, A. D. & Roberts, M, 1995. "The design of integrated transport strategies," Transport Policy, Elsevier, vol. 2(2), pages 97-105, April.
    5. Goetz, Andrew R. & Szyliowicz, Joseph S., 1997. "Revisiting transportation planning and decision making theory: The case of Denver International Airport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 31(4), pages 263-280, July.
    6. Taco Brandsen & Eelco van Hout, 2006. "Co-management in public service networks," Public Management Review, Taylor & Francis Journals, vol. 8(4), pages 537-549, December.
    7. Booth, Chris & Richardson, Tim, 2001. "Placing the public in integrated transport planning," Transport Policy, Elsevier, vol. 8(2), pages 141-149, April.
    8. Stanley, John & Hensher, David A., 2008. "Delivering trusting partnerships for route bus services: A Melbourne case study," Transportation Research Part A: Policy and Practice, Elsevier, vol. 42(10), pages 1295-1301, December.
    9. H. Brinton Milward & Keith Provan, 2003. "Managing the hollow state Collaboration and contracting," Public Management Review, Taylor & Francis Journals, vol. 5(1), pages 1-18, March.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Nathalie Brender & Bledi Yzeiraj & Florian Dupuy, 2017. "Risk and accountability: Drivers for change in network governance. The case of school restaurants governance in a Swiss city," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1384636-138, January.
    2. Cetin, Tamer & Deakin, Elizabeth, 2019. "Regulation of taxis and the rise of ridesharing," Transport Policy, Elsevier, vol. 76(C), pages 149-158.
    3. Çetin, Tamer & Yasin Eryigit, Kadir, 2011. "Estimating the effects of entry regulation in the Istanbul taxicab market," Transportation Research Part A: Policy and Practice, Elsevier, vol. 45(6), pages 476-484, July.
    4. Bhardwaj, Chandan & Axsen, Jonn & Kern, Florian & McCollum, David, 2020. "Why have multiple climate policies for light-duty vehicles? Policy mix rationales, interactions and research gaps," Transportation Research Part A: Policy and Practice, Elsevier, vol. 135(C), pages 309-326.
    5. Adam Millard-Ball & Liwei Liu & Whitney Hansen & Drew Cooper & Joe Castiglione, 2023. "Where ridehail drivers go between trips," Transportation, Springer, vol. 50(5), pages 1959-1981, October.
    6. Deerfield, Amanda & Elert, Niklas, 2022. "Entrepreneurship and Regulatory Voids: The Case of Ridesharing," Working Paper Series 1426, Research Institute of Industrial Economics.
    7. Vignon, Daniel & Yin, Yafeng & Ke, Jintao, 2023. "Regulating the ride-hailing market in the age of uberization," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 169(C).
    8. Çetin, Tamer & Yasin Eryigit, Kadir, 2013. "The economic effects of government regulation: Evidence from the New York taxicab market," Transport Policy, Elsevier, vol. 25(C), pages 169-177.
    9. Vigren, Andreas & Pyddoke, Roger, 2020. "The impact on bus ridership of passenger incentive contracts in public transport," Transportation Research Part A: Policy and Practice, Elsevier, vol. 135(C), pages 144-159.
    10. Alexander Walter & Roland Scholz, 2007. "Critical success conditions of collaborative methods: a comparative evaluation of transport planning projects," Transportation, Springer, vol. 34(2), pages 195-212, March.
    11. Dementiev, Andrei, 2016. "Strategic partnerships in local public transport," Research in Transportation Economics, Elsevier, vol. 59(C), pages 65-74.
    12. Xiaofei Ye & Min Li & Zhongzhen Yang & Xingchen Yan & Jun Chen, 2020. "A Dynamic Adjustment Model of Cruising Taxicab Fleet Size Combined the Operating and Flied Survey Data," Sustainability, MDPI, vol. 12(7), pages 1-18, April.
    13. Brinkman, Anthony P., 2003. "The Ethical Challenges and Professional Responses of Travel Demand Forecasters," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt9c3330tt, Institute of Transportation Studies, UC Berkeley.
    14. Nayan, Ashish & Wang, David Z.W., 2017. "Optimal bus transit route packaging in a privatized contracting regime," Transportation Research Part A: Policy and Practice, Elsevier, vol. 97(C), pages 146-157.
    15. Eustace, Deogratias & Russell, Sr., Eugene R. & Landman, E. Dean, 2003. "Application of Robustness Analysis for Developing a Procedure for Better Urban Transportation Planning Decisions," Journal of the Transportation Research Forum, Transportation Research Forum, vol. 42(1).
    16. Epstein, Bryan & Givoni, Moshe, 2016. "Analyzing the gap between the QOS demanded by PT users and QOS supplied by service operators," Transportation Research Part A: Policy and Practice, Elsevier, vol. 94(C), pages 622-637.
    17. Milton Russell & Robert Shelton, 1974. "A model of regulatory agency behavior," Public Choice, Springer, vol. 20(1), pages 47-62, December.
    18. Brinkman, P. Anthony, 2003. "The Ethical Challenges and Professional Responses of Travel Demand Forecasters," University of California Transportation Center, Working Papers qt7vb2d17h, University of California Transportation Center.
    19. Contreras, Seth D. & Paz, Alexander, 2018. "The effects of ride-hailing companies on the taxicab industry in Las Vegas, Nevada," Transportation Research Part A: Policy and Practice, Elsevier, vol. 115(C), pages 63-70.
    20. Siegmeier, Jan, 2015. "Keeping Pigou on tracks: second-best carbon pricing and infrastructure provision," MPRA Paper 69046, University Library of Munich, Germany, revised 25 Jan 2016.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:40:y:2014:i:c:p:126-131. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.