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Service needs of elderly air passengers

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  • Chang, Yu-Chun
  • Chen, Ching-Fu

Abstract

The paper examines the perceptions of and satisfaction with air transportation services in a sample of persons aged 65 and over at Taiwan Taoyuan International Airport. This study finds that the performance of service attributes such as meals, information announcements, and on-board restrooms do not meet the respondents’ expectations. It also finds that the service needs of the younger and older elderly passengers differ.

Suggested Citation

  • Chang, Yu-Chun & Chen, Ching-Fu, 2012. "Service needs of elderly air passengers," Journal of Air Transport Management, Elsevier, vol. 18(1), pages 26-29.
    • Handle: RePEc:eee:jaitra:v:18:y:2012:i:1:p:26-29
    DOI: 10.1016/j.jairtraman.2011.07.002
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    References listed on IDEAS

    as
    1. Chang, Yu-Chun & Chen, Ching-Fu, 2011. "Identifying mobility service needs for disabled air passengers," Tourism Management, Elsevier, vol. 32(5), pages 1214-1217.
    2. Ipingbemi, Olusiyi, 2010. "Travel characteristics and mobility constraints of the elderly in Ibadan, Nigeria," Journal of Transport Geography, Elsevier, vol. 18(2), pages 285-291.
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    Cited by:

    1. Heesup Han & Soyeun Lee & Antonio Ariza-Montes & Amr Al-Ansi & Beenish Tariq & Alejandro Vega-Muñoz & Su-hyun Park, 2021. "Muslim Travelers’ Inconvenient Tourism Experience and Self-Rated Mental Health at a Non-Islamic Country: Exploring Gender and Age Differences," IJERPH, MDPI, vol. 18(2), pages 1-17, January.
    2. Bezerra, George Christian Linhares & Gomes, Carlos F., 2016. "Measuring airport service quality: A multidimensional approach," Journal of Air Transport Management, Elsevier, vol. 53(C), pages 85-93.
    3. Antwi, Collins Opoku & Fan, Chong-jun & Nataliia, Ihnatushchenko & Aboagye, Michael Osei & Xu, Hangyu & Azamela, John Coffie, 2020. "Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis," Journal of Retailing and Consumer Services, Elsevier, vol. 54(C).
    4. Graham, Anne & Kruse, Willy & Budd, Lucy & Kremarik, Frances & Ison, Stephen, 2023. "Ageing passenger perceptions of ground access journeys to airports: A survey of UK residents," Journal of Air Transport Management, Elsevier, vol. 107(C).
    5. Antwi, Collins Opoku & Fan, Chong-jun & Ihnatushchenko, Nataliia & Aboagye, Michael Osei & Xu, Hangyu, 2020. "Does the nature of airport terminal service activities matter? Processing and non-processing service quality, passenger affective image and satisfaction," Journal of Air Transport Management, Elsevier, vol. 89(C).
    6. Graham, Anne & Kremarik, Frances & Kruse, Willy, 2020. "Attitudes of ageing passengers to air travel since the coronavirus pandemic," Journal of Air Transport Management, Elsevier, vol. 87(C).

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