Passenger complaints under irregular airline conditions – cross-cultural study
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DOI: 10.1016/j.jairtraman.2008.11.007
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References listed on IDEAS
- Forbes, Silke J., 2008. "The effect of air traffic delays on airline prices," International Journal of Industrial Organization, Elsevier, vol. 26(5), pages 1218-1232, September.
- Weber, Karin & Sparks, Beverley, 2004. "Consumer attributions and behavioral responses to service failures in strategic airline alliance settings," Journal of Air Transport Management, Elsevier, vol. 10(5), pages 361-367.
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Cited by:
- Sezgen, Eren & Mason, Keith J. & Mayer, Robert, 2019. "Voice of airline passenger: A text mining approach to understand customer satisfaction," Journal of Air Transport Management, Elsevier, vol. 77(C), pages 65-74.
- Artur Kierzkowski & Jacek Ryczyński & Tomasz Kisiel & Ewa Mardeusz, 2024. "Influence of the Configuration of Airport Security Control Systems on the Implementation of Assumptions of the Sustainable Development Policy," Sustainability, MDPI, vol. 16(20), pages 1-22, October.
- Hvass, Kristian A. & Torfadóttir, Embla, 2014. "Spatially dispersed employee recovery: An airline case study," Journal of Air Transport Management, Elsevier, vol. 34(C), pages 65-69.
- Pantouvakis, Angelos & Renzi, Maria Francesca, 2016. "Exploring different nationality perceptions of airport service quality," Journal of Air Transport Management, Elsevier, vol. 52(C), pages 90-98.
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Keywords
Irregular airline condition; Complaining behavior; Cross-cultural attitudes;All these keywords.
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