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Improving the agility of employees through enterprise social media: The mediating role of psychological conditions

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  • Cai, Zhao
  • Huang, Qian
  • Liu, Hefu
  • Wang, Xiaoyan

Abstract

Enterprise social media (ESM) is an emerging platform that can help employees handle uncertainties. This study examines whether and how ESM usage is positively associated with agility performance (i.e., proactivity, adaptability, and resilience). Drawing on Kahn’s framework, this study investigates the mediating effects of psychological conditions (i.e., psychological meaningfulness, psychological availability, and psychological safety). Through data collected from 167 employees who adopted ESM in the workplace, the current research validates most of the proposed hypotheses on mediating effects. It specifically validates the following claims: (1) psychological availability mediates the relationships between ESM usage and the three dimensions of agility performance; (2) psychological meaningfulness mediates the link between ESM usage and proactivity; and (3) the associations of ESM usage with proactivity and adaptability are significantly mediated by psychological safety. This study contributes to extant ESM literature through incorporating Kahn’s framework in investigating the role of ESM and suggesting that managers enhance employees’ psychological conditions in order to realize the value of ESM.

Suggested Citation

  • Cai, Zhao & Huang, Qian & Liu, Hefu & Wang, Xiaoyan, 2018. "Improving the agility of employees through enterprise social media: The mediating role of psychological conditions," International Journal of Information Management, Elsevier, vol. 38(1), pages 52-63.
    • Handle: RePEc:eee:ininma:v:38:y:2018:i:1:p:52-63
    DOI: 10.1016/j.ijinfomgt.2017.09.001
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    Cited by:

    1. Nusrat, Anam & He, Yong & Luqman, Adeel & Mehrotra, Ankit & Shankar, Amit, 2023. "Unraveling the psychological and behavioral consequences of using enterprise social media (ESM) in mitigating the cyberslacking," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    2. Pitafi, Abdul Hameed & Rasheed, Muhammad Imran & Islam, Nazrul & Dhir, Amandeep, 2023. "Investigating visibility affordance, knowledge transfer and employee agility performance. A study of enterprise social media," Technovation, Elsevier, vol. 128(C).
    3. Talwar, Shalini & Luqman, Adeel & Kaur, Puneet & Srivastava, Pallavi & Mishra, Shreya, 2023. "How social networking ties mediate the associations between enterprise social media affordances and employee agility?," Technological Forecasting and Social Change, Elsevier, vol. 195(C).
    4. Sun, Yuan & Zhong, Yating & Jeyaraj, Anand & Zhu, Mengjie, 2024. "The impact of enterprise social media affordances on employees' thriving at work: An empowerment theory perspective," Technological Forecasting and Social Change, Elsevier, vol. 198(C).
    5. Dwivedi, Yogesh K & Shareef, Mahmud A & Akram, Muhammad S & Bhatti, Zeeshan A & Rana, Nripendra P, 2022. "Examining the effects of enterprise social media on operational and social performance during environmental disruption," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    6. Azaizah, Nadeem & Reychav, Iris & Raban, Daphne R. & Simon, Tomer & McHaney, Roger, 2018. "Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization," International Journal of Information Management, Elsevier, vol. 43(C), pages 284-294.
    7. Leon, Ramona-Diana & Rodríguez-Rodríguez, Raúl & Alfaro-Saiz, 2023. "Enhancing Social Networking Learning by Using Enterprise Social Networks," Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (2023), Hybrid Conference, Dubrovnik, Croatia, in: Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference, Hybrid Conference, Dubrovnik, Croatia, 4-6 September, 2023, pages 400-410, IRENET - Society for Advancing Innovation and Research in Economy, Zagreb.
    8. Durst, Susanne & Davila, Andrés & Foli, Samuel & Kraus, Sascha & Cheng, Cheng-Feng, 2023. "Antecedents of technological readiness in times of crises: A comparison between before and during COVID-19," Technology in Society, Elsevier, vol. 72(C).
    9. Nusrat, Anam & He, Yong & Luqman, Adeel & Nijjer, Shivinder & Gugnani, Ritika, 2024. "From slack to strength: Examining ESNs impact on mental toughness and cyberslacking in the workplace," Technological Forecasting and Social Change, Elsevier, vol. 198(C).

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