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The implementation of total quality management in Canada and Mexico: a case study

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  • Galperin, Bella L.
  • Lituchy, Terri R.

Abstract

Total quality management (TQM) gained its popularity during the last decade and continues to have a profound impact on business strategies today. Using the case method, this research examines the influence of national culture on the successful or unsuccessful implementation of TQM in Canada and Mexico. Focused interviews are used to compare the TQM implementation process in two plants in Canada and Mexico. As hypothesized, the qualitative results suggest that a firm in a collectivistic culture, such as Mexico, is more successful at implementing TQM than a firm in an individualistic culture, such as Canada. This is because the collectivistic culture has more TQM beliefs and values than the individualistic culture. The implications of these findings for organizations in collectivistic and individualistic cultures are discussed.

Suggested Citation

  • Galperin, Bella L. & Lituchy, Terri R., 1999. "The implementation of total quality management in Canada and Mexico: a case study," International Business Review, Elsevier, vol. 8(3), pages 323-349, August.
    • Handle: RePEc:eee:iburev:v:8:y:1999:i:3:p:323-349
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    References listed on IDEAS

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    1. John Humphrey, 1995. "The Adoption Of Japanese Management Techniques In Brazilian Industry," Journal of Management Studies, Wiley Blackwell, vol. 32(6), pages 767-787, November.
    2. Martin Kennly & Richard Florida, 1995. "The Transfer Of Japanese Management Styles In Two Us Transplant Industries: Autos And Electronics," Journal of Management Studies, Wiley Blackwell, vol. 32(6), pages 789-802, November.
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    Cited by:

    1. Villarreal Larrinaga, Oskar, 2016. "Is it desirable, necessary and possible to perform research using case studies?," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
    2. Fletcher, Margaret & Zhao, Yang & Plakoyiannaki, Emmanuella & Buck, Trevor, 2018. "Three Pathways to Case Selection in International Business: A Twenty–Year Review, Analysis and Synthesis," International Business Review, Elsevier, vol. 27(4), pages 755-766.

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