Complaints in long-term care facilities for older persons: Why residents do not give ‘free advice’
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DOI: 10.1016/j.healthpol.2016.11.007
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- John Braithwaite & Toni Makkai & Valerie Braithwaite, 2007. "Regulating Aged Care," Books, Edward Elgar Publishing, number 12540.
- Williams, Brian & Coyle, Joanne & Healy, David, 1998. "The meaning of patient satisfaction: An explanation of high reported levels," Social Science & Medicine, Elsevier, vol. 47(9), pages 1351-1359, November.
- Beardwood, Barbara & Walters, Vivienne & Eyles, John & French, Susan, 1999. "Complaints against nurses: a reflection of 'the new managerialism' and consumerism in health care?," Social Science & Medicine, Elsevier, vol. 48(3), pages 363-374, February.
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Cited by:
- Samuel Guillemot & Annick Tamaro & Margot Dyen, 2022. "Vital Service Captivity: Coping Strategies and Identity Negotiation," Post-Print hal-03567883, HAL.
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Keywords
Complaints; Voice; Long-term care; Policy; Residents; Discourses;All these keywords.
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