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Knowledge process outsourcing in financial services:: The vendor perspective

Author

Listed:
  • Currie, Wendy L.
  • Michell, Vaughan
  • Abanishe, Oluwakemi

Abstract

Summary This research reports the findings from a study on nine knowledge process outsourcing (KPO) vendors working in the financial services industry. It delineates financial business processes along a low to high-end continuum. Findings suggest that KPO vendors are gradually moving along the value pathway offering more complex intellectual value activity based products and services to clients. However, they face many challenges including gaining the confidence of potential clients about outsourcing knowledge-intensive work, and finding effective solutions to mitigate outsourcing risk. Our paper concludes by developing a taxonomy of KPO scenarios to provide a backdrop for further academic research and to illustrate current practice.

Suggested Citation

  • Currie, Wendy L. & Michell, Vaughan & Abanishe, Oluwakemi, 2008. "Knowledge process outsourcing in financial services:: The vendor perspective," European Management Journal, Elsevier, vol. 26(2), pages 94-104, April.
    • Handle: RePEc:eee:eurman:v:26:y:2008:i:2:p:94-104
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    Cited by:

    1. Emanuela Cerrato & Enrica Detto & Daniele Natalizi & Federico Semorile & Fabio Zuffranieri, 2024. "Technology providers in the payment sector: market and regulatory developments," Mercati, infrastrutture, sistemi di pagamento (Markets, Infrastructures, Payment Systems) 47, Bank of Italy, Directorate General for Markets and Payment System.
    2. Gunasekaran, Angappa & Irani, Zahir & Choy, King-Lun & Filippi, Lionel & Papadopoulos, Thanos, 2015. "Performance measures and metrics in outsourcing decisions: A review for research and applications," International Journal of Production Economics, Elsevier, vol. 161(C), pages 153-166.
    3. Varadarajan, Rajan, 2009. "Outsourcing: Think more expansively," Journal of Business Research, Elsevier, vol. 62(11), pages 1165-1172, November.
    4. Soni Agrawal & Kishor Goswami & Bani Chatterjee, 2010. "The Evolution of Offshore Outsourcing in India," Global Business Review, International Management Institute, vol. 11(2), pages 239-256, June.
    5. McIvor, Ronan & McCracken, Martin & McHugh, Marie, 2011. "Creating outsourced shared services arrangements: Lessons from the public sector," European Management Journal, Elsevier, vol. 29(6), pages 448-461.
    6. Soni Agrawal, 2014. "Issues of Concern and Mitigating Strategies: A Study on ITES Firms," Vision, , vol. 18(3), pages 205-216, September.
    7. Farok J. Contractor & Vikas Kumar & Charles Dhanaraj, 2015. "Leveraging India: Global Interconnectedness and Locational Competitive Advantage," Management International Review, Springer, vol. 55(2), pages 159-179, April.
    8. repec:bla:jomstd:v:47:y:2010:i:s2:p:1434-1456 is not listed on IDEAS
    9. Williams, Christopher & Durst, Susanne, 2019. "Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk," Journal of Business Research, Elsevier, vol. 103(C), pages 460-471.
    10. Gerbl, Martina & McIvor, Ronan & Loane, Sharon & Humphreys, Paul, 2015. "A multi-theory approach to understanding the business process outsourcing decision," Journal of World Business, Elsevier, vol. 50(3), pages 505-518.
    11. Mohammed Musa Bayero, 2023. "IT Infrastructure, Knowledge Management and Firm Competitiveness: Exploring Mediating Role of IT Outsourcing in Nigeria," International Journal of Global Business and Competitiveness, Springer, vol. 18(1), pages 43-58, June.
    12. Sukruth Suresh & T. Ravichandran, 2022. "Value Gains in Business Process Outsourcing: The Vendor Perspective," Information Systems Frontiers, Springer, vol. 24(2), pages 677-690, April.

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