Creating outsourced shared services arrangements: Lessons from the public sector
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DOI: 10.1016/j.emj.2011.06.001
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References listed on IDEAS
- McIvor, Ronan, 2008. "What is the right outsourcing strategy for your process," European Management Journal, Elsevier, vol. 26(1), pages 24-34, February.
- Currie, Wendy L. & Michell, Vaughan & Abanishe, Oluwakemi, 2008. "Knowledge process outsourcing in financial services:: The vendor perspective," European Management Journal, Elsevier, vol. 26(2), pages 94-104, April.
- Barthélemy, Jérôme, 2003. "The Hard and Soft Sides of IT Outsourcing Management," European Management Journal, Elsevier, vol. 21(5), pages 539-548, October.
- Hüseyin Tanriverdi & Prabhudev Konana & Ling Ge, 2007. "The Choice of Sourcing Mechanisms for Business Processes," Information Systems Research, INFORMS, vol. 18(3), pages 280-299, September.
- Andrea Masini & Zeinep Aksin Karaesman, 2008. "Effective strategies for internal outsourcing and offshoring of business services: An empirical investigation," Post-Print hal-00516139, HAL.
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Cited by:
- Richter, Philipp Clemens & Brühl, Rolf, 2017. "Shared service center research: A review of the past, present, and future," European Management Journal, Elsevier, vol. 35(1), pages 26-38.
- Knol, Arjan & Janssen, Marijn & Sol, Henk, 2014. "A taxonomy of management challenges for developing shared services arrangements," European Management Journal, Elsevier, vol. 32(1), pages 91-103.
- Timea Lazar, 2017. "The Shared Service Centre (Ssc) €“ A New Business Concept," Annals of Faculty of Economics, University of Oradea, Faculty of Economics, vol. 1(1), pages 657-667, July.
- Robert Karaszewski & Paweł Modrzyński & Joanna Modrzyńska, 2021. "The Use of Blockchain Technology in Public Sector Entities Management: An Example of Security and Energy Efficiency in Cloud Computing Data Processing," Energies, MDPI, vol. 14(7), pages 1-19, March.
- Braun, Corina & Hadwich, Karsten, 2016. "Complexity of internal services: Scale development and validation," Journal of Business Research, Elsevier, vol. 69(9), pages 3508-3522.
- Paagman, Arnaud & Tate, Mary & Furtmueller, Elfi & de Bloom, Jessica, 2015. "An integrative literature review and empirical validation of motives for introducing shared services in government organizations," International Journal of Information Management, Elsevier, vol. 35(1), pages 110-123.
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Keywords
Outsourcing; Shared services; Change management; Relational contracting; Process redesign;All these keywords.
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