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Information Technology:: Of Value or a Vulture?

Author

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  • Tiernan, Chris
  • Peppard, Joe

Abstract

The value derivable from IT continues to be elusive, with most executives disappointed with the return achieved on their IT expenditure. Part of this stems from a lack of understanding of the nature of value creation through the use of IT. In this paper we present an approach that considers the journey from envisioning new uses for IT through to the actual realization of the potential value. This vision-to-value (V2V) vector captures both magnitude and direction, in a mathematical sense, of the journey towards value realization as both must be considered when addressing IT value. It proposes a definition of value, a financial formula, and identifies who should be responsible for securing value from IT investments. The analysis also considers the ongoing costs associated with IT service delivery and the issue of charge-back.

Suggested Citation

  • Tiernan, Chris & Peppard, Joe, 2004. "Information Technology:: Of Value or a Vulture?," European Management Journal, Elsevier, vol. 22(6), pages 609-623, December.
    • Handle: RePEc:eee:eurman:v:22:y:2004:i:6:p:609-623
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    Citations

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    Cited by:

    1. E. Raguseo & Pigni, F. & Claudio Vitari, 2021. "Streams of digital data and competitive advantage: The mediation effects of process efficiency and product effectiveness," Post-Print hal-03323663, HAL.
    2. E. Raguseo & Pigni, F. & Claudio Vitari, 2021. "Streams of digital data and competitive advantage: The mediation effects of process efficiency and product effectiveness," Grenoble Ecole de Management (Post-Print) hal-03323663, HAL.
    3. Lee, In & Lee, Byoung-Chan, 2010. "An investment evaluation of supply chain RFID technologies: A normative modeling approach," International Journal of Production Economics, Elsevier, vol. 125(2), pages 313-323, June.
    4. Fakhraddin Maroofi, 2016. "Analyzing Companies Use of Information Technology Portfolio Management as an Aid to it Investments Management (Case Study)," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 6(9), pages 487-496, September.
    5. van Wessel, R.M., 2008. "Realizing business benefits from company IT standardization : Case study research into the organizational value of IT standards, towards a company IT standardization management framework," Other publications TiSEM 4bdde091-4f3f-4be1-84aa-9, Tilburg University, School of Economics and Management.
    6. Albors-Garrigós, José & Hervas-Oliver, Jose Luis & Márquez, Patricia, 2009. "Internet and mature industries. Its role in the creation of value in the supply chain. The case of tile ceramic manufacturers and distributors in Spain," International Journal of Information Management, Elsevier, vol. 29(6), pages 476-482.
    7. Becker, Jörg (Ed.) & Matzner, Martin (Ed.), 2013. "Promoting business process management excellence in Russia: Proceedings and report of the PropelleR 2012 Workshop held in Moscow, April 24 to 26, 2012," ERCIS Working Papers 15, University of Münster, European Research Center for Information Systems (ERCIS).

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