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Matching management support systems and managerial problem-solving modes:: The key to effective decision support

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  • Van Bruggen, Gerrit
  • Wierenga, Berend

Abstract

This study investigates the impact of management support systems (MSS) on managerial decision-making. We hypothesize that the success of MSS depends on the extent to which they match with the problem-solving modes that are employed by managerial decision-makers. A problem-solving mode is a cognitive model that characterizes the problem-solving process of a manager. We test our hypothesis in the field of marketing by analyzing data of 38 management support systems. The results confirm our hypothesis implying that a demand-oriented approach to the design and implementation of management support systems is important for these systems to be successful. The demand-side perspective on management support systems developed in this paper offers help in analyzing and removing discrepancies between the demand and supply of decision support. Doing so will improve the impact of these systems.

Suggested Citation

  • Van Bruggen, Gerrit & Wierenga, Berend, 2001. "Matching management support systems and managerial problem-solving modes:: The key to effective decision support," European Management Journal, Elsevier, vol. 19(3), pages 228-238, June.
    • Handle: RePEc:eee:eurman:v:19:y:2001:i:3:p:228-238
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    Cited by:

    1. Orriols-Puig, Albert & Martínez-López, Francisco J. & Casillas, Jorge & Lee, Nick, 2013. "A soft-computing-based method for the automatic discovery of fuzzy rules in databases: Uses for academic research and management support in marketing," Journal of Business Research, Elsevier, vol. 66(9), pages 1332-1337.
    2. Walid Cheffi, 2008. "Etude Des Roles De La Comptabilite De Gestion Pour Les Managers : Le Cas D'Un Grand Groupe Automobile," Post-Print halshs-00522472, HAL.
    3. Althuizen, N.A.P. & Wierenga, B., 2003. "The Effectiveness of Case-Based Reasoning: An Application in Sales Promotions," ERIM Report Series Research in Management ERS-2003-053-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    4. Jerzy Kociatkiewicz & Monika Kostera, 2012. "Sherlock Holmes and the adventure of the rational manager: organizational reason and its discontents," Post-Print hal-02423778, HAL.
    5. Harikesh S. Nair & Sanjog Misra & William J. Hornbuckle IV & Ranjan Mishra & Anand Acharya, 2017. "Big Data and Marketing Analytics in Gaming: Combining Empirical Models and Field Experimentation," Marketing Science, INFORMS, vol. 36(5), pages 699-725, September.
    6. Kociatkiewicz, Jerzy & Kostera, Monika, 2012. "Sherlock Holmes and the adventure of the rational manager: Organizational reason and its discontents," Scandinavian Journal of Management, Elsevier, vol. 28(2), pages 162-172.

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