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A survey analysis of service quality for domestic airlines

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  • Chang, Yu-Hern
  • Yeh, Chung-Hsing

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  • Chang, Yu-Hern & Yeh, Chung-Hsing, 2002. "A survey analysis of service quality for domestic airlines," European Journal of Operational Research, Elsevier, vol. 139(1), pages 166-177, May.
    • Handle: RePEc:eee:ejores:v:139:y:2002:i:1:p:166-177
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    4. C-H Yeh & H Deng & H Pan, 1999. "Multi-criteria analysis for dredger dispatching under uncertainty," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 50(1), pages 35-43, January.
    5. Yeh, Chung-Hsing & J. Willis, Robert & Deng, Hepu & Pan, Hongqi, 1999. "Task oriented weighting in multi-criteria analysis," European Journal of Operational Research, Elsevier, vol. 119(1), pages 130-146, November.
    6. Stewart, TJ, 1992. "A critical survey on the status of multiple criteria decision making theory and practice," Omega, Elsevier, vol. 20(5-6), pages 569-586.
    7. Hellendoorn, Hans, 1997. "After the fuzzy wave reached Europe," European Journal of Operational Research, Elsevier, vol. 99(1), pages 58-71, May.
    8. Roland T. Rust & J. Jeffrey Inman & Jianmin Jia & Anthony Zahorik, 1999. "What You Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions," Marketing Science, INFORMS, vol. 18(1), pages 77-92.
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