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Designing a quality control system in a service organization: A goal programming case study

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  • Schniederjans, Marc J.
  • Karuppan, Corinne M.

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  • Schniederjans, Marc J. & Karuppan, Corinne M., 1995. "Designing a quality control system in a service organization: A goal programming case study," European Journal of Operational Research, Elsevier, vol. 81(2), pages 249-258, March.
    • Handle: RePEc:eee:ejores:v:81:y:1995:i:2:p:249-258
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    References listed on IDEAS

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    1. Berry, Leonard L. & Zeithaml, Valarie A. & Parasuraman, A., 1985. "Quality counts in services, too," Business Horizons, Elsevier, vol. 28(3), pages 44-52.
    2. Schniederjans, Marc J. & Santhanam, Radhika, 1993. "A multi-objective constrained resource information system project selection method," European Journal of Operational Research, Elsevier, vol. 70(2), pages 244-253, October.
    3. V. Srinivasan & Allan Shocker, 1973. "Linear programming techniques for multidimensional analysis of preferences," Psychometrika, Springer;The Psychometric Society, vol. 38(3), pages 337-369, September.
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    Cited by:

    1. Badri, Masood A., 2001. "A combined AHP-GP model for quality control systems," International Journal of Production Economics, Elsevier, vol. 72(1), pages 27-40, June.
    2. Cherif, Mohamed Sadok & Chabchoub, Habib & Aouni, Belaid, 2008. "Quality control system design through the goal programming model and the satisfaction functions," European Journal of Operational Research, Elsevier, vol. 186(3), pages 1084-1098, May.
    3. Bertolini, Massimo & Bevilacqua, Maurizio, 2006. "A combined goal programming—AHP approach to maintenance selection problem," Reliability Engineering and System Safety, Elsevier, vol. 91(7), pages 839-848.
    4. Pal, Bijay Baran & Nath Moitra, Bhola, 2003. "A goal programming procedure for solving problems with multiple fuzzy goals using dynamic programming," European Journal of Operational Research, Elsevier, vol. 144(3), pages 480-491, February.

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