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Time and work generalised precedence relationships in project scheduling with pre-emption: An application to the management of Service Centres

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  • Quintanilla, Sacramento
  • Pérez, Ángeles
  • Lino, Pilar
  • Valls, Vicente

Abstract

In this paper we present an application of project scheduling concepts and solution procedures for the solution of a complex problem that comes up in the daily management of many company Service Centres. The real problem has been modelled as a multi-mode resource-constrained project scheduling problem with pre-emption, time and work generalised precedence relationships with minimal and maximal time lags between the tasks and due dates. We present a complete study of work GPRs which includes proper definitions, a new notation and all possible conversions amongst them. Computational results that show the efficiency of the proposed hybrid genetic algorithm and the advantages of allowing pre-emption are also presented.

Suggested Citation

  • Quintanilla, Sacramento & Pérez, Ángeles & Lino, Pilar & Valls, Vicente, 2012. "Time and work generalised precedence relationships in project scheduling with pre-emption: An application to the management of Service Centres," European Journal of Operational Research, Elsevier, vol. 219(1), pages 59-72.
    • Handle: RePEc:eee:ejores:v:219:y:2012:i:1:p:59-72
    DOI: 10.1016/j.ejor.2011.12.018
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    References listed on IDEAS

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    1. Buddhakulsomsiri, Jirachai & Kim, David S., 2006. "Properties of multi-mode resource-constrained project scheduling problems with resource vacations and activity splitting," European Journal of Operational Research, Elsevier, vol. 175(1), pages 279-295, November.
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    14. Valls, Vicente & Pérez, Ángeles & Quintanilla, Sacramento, 2009. "Skilled workforce scheduling in Service Centres," European Journal of Operational Research, Elsevier, vol. 193(3), pages 791-804, March.
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