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Measuring aggregate process performance using AHP

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  • Frei, Frances X.
  • Harker, Patrick T.

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  • Frei, Frances X. & Harker, Patrick T., 1999. "Measuring aggregate process performance using AHP," European Journal of Operational Research, Elsevier, vol. 116(2), pages 436-442, July.
    • Handle: RePEc:eee:ejores:v:116:y:1999:i:2:p:436-442
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    References listed on IDEAS

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    1. Berger, Allen N. & Mester, Loretta J., 1997. "Inside the black box: What explains differences in the efficiencies of financial institutions?," Journal of Banking & Finance, Elsevier, vol. 21(7), pages 895-947, July.
    2. Morroni,Mario, 1992. "Production Process and Technical Change," Cambridge Books, Cambridge University Press, number 9780521410014, October.
    3. Thomas L. Saaty, 1986. "Axiomatic Foundation of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 32(7), pages 841-855, July.
    4. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    5. Frances X. Frei & Patrick Harker, 1996. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking Journal of Service Research," Center for Financial Institutions Working Papers 96-31, Wharton School Center for Financial Institutions, University of Pennsylvania.
    6. Patrick T. Harker & Luis G. Vargas, 1987. "The Theory of Ratio Scale Estimation: Saaty's Analytic Hierarchy Process," Management Science, INFORMS, vol. 33(11), pages 1383-1403, November.
    7. Patrick L. Brockett & Boaz Golany, 1996. "Using Rank Statistics for Determining Programmatic Efficiency Differences in Data Envelopment Analysis," Management Science, INFORMS, vol. 42(3), pages 466-472, March.
    8. Frei, F.X. & Harker, P.T., 1996. "Measuring the Efficiency of Service Delivery Processes: With Application to Retail Banking," Papers 96-04, Rochester, Business - Operations Management.
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    3. Niemira, Michael P. & Saaty, Thomas L., 2004. "An Analytic Network Process model for financial-crisis forecasting," International Journal of Forecasting, Elsevier, vol. 20(4), pages 573-587.
    4. Mandic, Ksenija & Delibasic, Boris & Knezevic, Snezana & Benkovic, Sladjana, 2014. "Analysis of the financial parameters of Serbian banks through the application of the fuzzy AHP and TOPSIS methods," Economic Modelling, Elsevier, vol. 43(C), pages 30-37.
    5. Yurdakul, Mustafa & Ic, Yusuf Tansel, 2004. "AHP approach in the credit evaluation of the manufacturing firms in Turkey," International Journal of Production Economics, Elsevier, vol. 88(3), pages 269-289, April.
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    11. Heshmati, Almas, 2013. "The Effect of Credit Guarantees on R&D Investment of SMEs in Korea," IZA Discussion Papers 7851, Institute of Labor Economics (IZA).
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