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Measuring Aggregate Process Performance Using AHP

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  • Frances X. Frei
  • Patrick T. Harker

Abstract

When one undertakes a benchmarking study, it is quite typical to collect performance data on a set of business processes from a variety of organizations. While one can compare efficiency on a process-by-process level, how can one compare the overall efficiency of one organization versus another using this process-level data? This note presents a methodology that combines tournament ranking and AHP approaches to create a ranking scheme that deals explicitly with missing data and ties in the tournament scheme.

Suggested Citation

  • Frances X. Frei & Patrick T. Harker, 1998. "Measuring Aggregate Process Performance Using AHP," Center for Financial Institutions Working Papers 98-07, Wharton School Center for Financial Institutions, University of Pennsylvania.
    • Handle: RePEc:wop:pennin:98-07
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    File URL: http://fic.wharton.upenn.edu/fic/papers/98/9807.pdf
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    References listed on IDEAS

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    Cited by:

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    2. Erdogmus, Senol & Aras, Haydar & Koç, Eylem, 2006. "Evaluation of alternative fuels for residential heating in Turkey using analytic network process (ANP) with group decision-making," Renewable and Sustainable Energy Reviews, Elsevier, vol. 10(3), pages 269-279, June.

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