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Productivity and customer satisfaction in Swedish pharmacies: A DEA network model

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  • Lothgren, Mickael
  • Tambour, Magnus

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  • Lothgren, Mickael & Tambour, Magnus, 1999. "Productivity and customer satisfaction in Swedish pharmacies: A DEA network model," European Journal of Operational Research, Elsevier, vol. 115(3), pages 449-458, June.
    • Handle: RePEc:eee:ejores:v:115:y:1999:i:3:p:449-458
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    References listed on IDEAS

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    1. Fare, Rolf & Grosskopf, Shawna, 1996. "Productivity and intermediate products: A frontier approach," Economics Letters, Elsevier, vol. 50(1), pages 65-70, January.
    2. Wagner A. Kamakura, 1988. "Note---A Note on "The Use of Categorical Variables in Data Envelopment Analysis"," Management Science, INFORMS, vol. 34(10), pages 1273-1276, October.
    3. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    4. John J. Rousseau & John H. Semple, 1993. "Notes: Categorical Outputs in Data Envelopment Analysis," Management Science, INFORMS, vol. 39(3), pages 384-386, March.
    5. Fare, R. & Grosskopf, S. & Roos, P., 1995. "Productivity and quality changes in Swedish pharmacies," International Journal of Production Economics, Elsevier, vol. 39(1-2), pages 137-144, April.
    6. Caves, Douglas W & Christensen, Laurits R & Diewert, W Erwin, 1982. "The Economic Theory of Index Numbers and the Measurement of Input, Output, and Productivity," Econometrica, Econometric Society, vol. 50(6), pages 1393-1414, November.
    7. Rajiv D. Banker & Richard C. Morey, 1986. "The Use of Categorical Variables in Data Envelopment Analysis," Management Science, INFORMS, vol. 32(12), pages 1613-1627, December.
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