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Developing performance-based contracts between agencies and service providers: Results from a Getting To Outcomes support system with social service agencies

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  • Hannah, Gordon
  • Ray, Marilyn
  • Wandersman, Abraham
  • Chien, Victoria H.

Abstract

This study examines an intervention designed to enhance the ability of social service agencies to implement performance-based contracting using the Getting To Outcomes® (GTO®) accountability framework. The GTO approach to contracting focused specifically on outcomes, provided a comprehensive framework for contracts, and provided multi-component support to agencies. The following results were demonstrated after a nine-month intervention: (1) participants reported being more knowledgeable about 10 areas of outcome accountability; (2) the quality of contracts was rated as improved (especially in regard to measurable outcomes), but still needing improvement; and (3) increased collaboration was reported between funders and providers. Limitations, implications and future directions of the study are discussed.

Suggested Citation

  • Hannah, Gordon & Ray, Marilyn & Wandersman, Abraham & Chien, Victoria H., 2010. "Developing performance-based contracts between agencies and service providers: Results from a Getting To Outcomes support system with social service agencies," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1430-1436, October.
    • Handle: RePEc:eee:cysrev:v:32:y:2010:i:10:p:1430-1436
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    References listed on IDEAS

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    1. Wandersman, Abraham & Imm, Pamela & Chinman, Matthew & Kaftarian, Shakeh, 2000. "Getting to outcomes: a results-based approach to accountability," Evaluation and Program Planning, Elsevier, vol. 23(3), pages 389-395, August.
    2. Unruh, Jennifer K. & Hodgkin, Dominic, 2004. "The role of contract design in privatization of child welfare services: the Kansas experience," Children and Youth Services Review, Elsevier, vol. 26(8), pages 771-783, August.
    3. Meezan, William & McBeath, Bowen, 2008. "Market-based disparities in foster care outcomes," Children and Youth Services Review, Elsevier, vol. 30(4), pages 388-406, April.
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    1. Fuguo Cao & Cong Wang, 2022. "An Empirical Study of Determinants of Pay-for-Performance in PPP Procurement," Sustainability, MDPI, vol. 14(19), pages 1-20, October.
    2. Collins-Camargo, Crystal & Chuang, Emmeline & McBeath, Bowen & Bunger, Alicia C., 2014. "Private child welfare agency managers' perceptions of the effectiveness of different performance management strategies," Children and Youth Services Review, Elsevier, vol. 38(C), pages 133-141.

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