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Emergency business management and internet connectivity

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  • Smith, G. Stevenson

Abstract

Many technology experts believe the internet cannot be shut down as it was built by the military to be redundant. Organizations have accepted this premise and generally do not have the means to ensure continuing connectivity in the face of disruption. As early as 1997, however, the internet did experience disruption, leaving millions of users disconnected. It is argued that because the internet has been embedded into all business operations it is necessary for managers to review their policies regarding continued connectivity should a disruption occur. In this article I offer several practical suggestions regarding how managers can continue to operate critical processes in the face of short or extended internet outages. Further, I suggest that a view of corporate data processes based on traditional accounting perspectives needs to be revised to consider these data processes as a matrix interacting across customer, vendor, employee, and human interfaces.

Suggested Citation

  • Smith, G. Stevenson, 2017. "Emergency business management and internet connectivity," Business Horizons, Elsevier, vol. 60(3), pages 353-361.
    • Handle: RePEc:eee:bushor:v:60:y:2017:i:3:p:353-361
    DOI: 10.1016/j.bushor.2017.01.007
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    Cited by:

    1. Manisaligil, Alperen & Gölgeci, İsmail & Bakker, Arnold B. & Faruk Aysan, Ahmet & Babacan, Mehmet & Gür, Nurullah, 2023. "Understanding change in disruptive contexts: The role of the time paradox and locus of control," Journal of Business Research, Elsevier, vol. 156(C).

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