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Tourist sustainable behaviour and personal communication

Author

Listed:
  • León, Carmelo J.
  • Araña, Jorge E.

Abstract

•Reports experimental results on the impact of communication of water savings potential of reusing towels and bed linen.•Information about the environmental consequences reduced the number of times that towels and bed lines were changed.•Information provided personally at the reception had higher impact than did non-personal in-room information.

Suggested Citation

  • León, Carmelo J. & Araña, Jorge E., 2020. "Tourist sustainable behaviour and personal communication," Annals of Tourism Research, Elsevier, vol. 85(C).
    • Handle: RePEc:eee:anture:v:85:y:2020:i:c:s0160738320300414
    DOI: 10.1016/j.annals.2020.102897
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    References listed on IDEAS

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    1. Katie Baca-Motes & Amber Brown & Ayelet Gneezy & Elizabeth A. Keenan & Leif D. Nelson, 2013. "Commitment and Behavior Change: Evidence from the Field," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 39(5), pages 1070-1084.
    2. Noah J. Goldstein & Robert B. Cialdini & Vladas Griskevicius, 2008. "A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 35(3), pages 472-482, March.
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