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Quality-of-life indicators as performance measures

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  • Uysal, Muzaffer
  • Sirgy, M. Joseph

Abstract

This paper makes an argument supporting the notion that quality of life (QOL) indicators can also be treated as performance indicators, independently or in nested forms with conventional performance indicators in tourism. QOL indicators are reviewed and discussed in relation to three selected stakeholders, namely tourists, residents of host communities, and employees of tourism and hospitality firms. Specific examples of QOL indicators are described with case illustrations. The paper argues that there is a reciprocal relationship between conventional performance measures and QOL indicators. QOL indicators assist not only in gauging the level of destination competitiveness but also in ensuring sustainability of efficient and effective use of resources.

Suggested Citation

  • Uysal, Muzaffer & Sirgy, M. Joseph, 2019. "Quality-of-life indicators as performance measures," Annals of Tourism Research, Elsevier, vol. 76(C), pages 291-300.
    • Handle: RePEc:eee:anture:v:76:y:2019:i:c:p:291-300
    DOI: 10.1016/j.annals.2018.12.016
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    References listed on IDEAS

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    8. M. Sirgy & David Efraty & Phillip Siegel & Dong-Jin Lee, 2001. "A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 55(3), pages 241-302, September.
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