IDEAS home Printed from https://ideas.repec.org/a/eco/journ3/2016-03-22.html
   My bibliography  Save this article

A Case Study for using the Quality Function Deployment Method as a Quality Improvement Tool in the Universities

Author

Listed:
  • Dinmukhamed Kelesbayev

    (Akhmet Yassawi University, Turkestan, Kazakstan,)

  • Kuatbek Kalykulov

    (Akhmet Yassawi University, Turkestan, Kazakstan)

  • Yermek Yertayev

    (Regional Social-Innovation University, Shymkent, Kazakstan,)

  • Altynay Turlybekova

    (Regional Social-ýnnovation University, Shymkent, Kazakstan,)

  • Akhmet Kamalov

    (M.Auezov South Kazakhstan State University, Shymkent, Kazakstan)

Abstract

In a global scope, many countries give big efforts to capture universal specifications by strengthening their cooperations in the field of education with other countries in order to develop a global position on the international level just like in many areas. However, it is considered that raising the quality of education at the international level of these countries are known to be a long way they should take. Therefore, in this study, the quality function deployment (QFD) as a systematic quality improvement tool addressing the education system in its entirety is discussed and it is intended to contribute to improving the quality of education in terms of its importance to countries. This study is based on the demands of the course students carried out at universities and reveals the quality of the education services. According to this target, the QFD method is utilized to determine whether there is an education service pointed out by the needs and expectations of students or not and also the policies that should be followed by the universities is discussed.

Suggested Citation

  • Dinmukhamed Kelesbayev & Kuatbek Kalykulov & Yermek Yertayev & Altynay Turlybekova & Akhmet Kamalov, 2016. "A Case Study for using the Quality Function Deployment Method as a Quality Improvement Tool in the Universities," International Review of Management and Marketing, Econjournals, vol. 6(3), pages 569-576.
    • Handle: RePEc:eco:journ3:2016-03-22
    as

    Download full text from publisher

    File URL: http://www.econjournals.com/index.php/irmm/article/download/2584/pdf
    Download Restriction: no
    File URL: http://www.econjournals.com/index.php/irmm/article/view/2584/pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Chan, Lai-Kow & Wu, Ming-Lu, 2005. "A systematic approach to quality function deployment with a full illustrative example," Omega, Elsevier, vol. 33(2), pages 119-139, April.
    2. Abbie Griffin & John R. Hauser, 1993. "The Voice of the Customer," Marketing Science, INFORMS, vol. 12(1), pages 1-27.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mira Bekebayeva & Dinmukhamed Kelesbayev & Aripkhan Sadykov & Kuatbek Kalykulov & Yermek Yertayev, 2024. "Analysis and Evaluation of the Image of the University in the Context of the City-University Interaction," International Review of Management and Marketing, Econjournals, vol. 14(5), pages 158-165, September.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Li, Yan-Lai & Tang, Jia-Fu & Chin, Kwai-Sang & Jiang, Yu-Shi & Han, Yi & Pu, Yun, 2011. "Estimating the final priority ratings of engineering characteristics in mature-period product improvement by MDBA and AHP," International Journal of Production Economics, Elsevier, vol. 131(2), pages 575-586, June.
    2. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
    3. Lin, Ling-Zhong & Yeh, Huery-Ren & Wang, Ming-Chao, 2015. "Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture," Tourism Management, Elsevier, vol. 46(C), pages 245-262.
    4. Lubna Shoukat & Zafar Iqbal & Muhammad Waheed, 2019. "Listening to the Customers: How Quality Function Deployment (QFD) Addresses the Expectations of People in Various Fields Especially in Education," Global Regional Review, Humanity Only, vol. 4(2), pages 467-477, June.
    5. Dr. Nasser Fegh-hi Farahmand, 2013. "Teaching Strategy as Excellence Organization Mission," Indian Journal of Commerce and Management Studies, Educational Research Multimedia & Publications,India, vol. 4(2), pages 16-28, May.
    6. Ramanathan, Ramakrishnan & Yunfeng, Jiang, 2009. "Incorporating cost and environmental factors in quality function deployment using data envelopment analysis," Omega, Elsevier, vol. 37(3), pages 711-723, June.
    7. Meinel, Martin & Eismann, Tobias T. & Baccarella, Christian V. & Fixson, Sebastian K. & Voigt, Kai-Ingo, 2020. "Does applying design thinking result in better new product concepts than a traditional innovation approach? An experimental comparison study," European Management Journal, Elsevier, vol. 38(4), pages 661-671.
    8. Ellen H.M. Moors & Rogier Donders, 2009. "Understanding consumer needs and preferences in new product development: the case of functional food innovations," Innovation Studies Utrecht (ISU) working paper series 09-03, Utrecht University, Department of Innovation Studies, revised Feb 2009.
    9. Jon M. Stein, 2023. "Utilizing Collective Intelligence to Combine Theory of Constraints with Lean Six Sigma," International Journal of Business and Management, Canadian Center of Science and Education, vol. 17(6), pages 1-34, February.
    10. Laura J. Kornish & Karl T. Ulrich, 2011. "Opportunity Spaces in Innovation: Empirical Analysis of Large Samples of Ideas," Management Science, INFORMS, vol. 57(1), pages 107-128, January.
    11. Zuo, Wenming & Bai, Weijing & Zhu, Wenfeng & He, Xinming & Qiu, Xinxin, 2022. "Changes in service quality of sharing accommodation: Evidence from airbnb," Technology in Society, Elsevier, vol. 71(C).
    12. Krohmer, Harley & Homburg, Christian & Workman, John P., 2002. "Should marketing be cross-functional? Conceptual development and international empirical evidence," Journal of Business Research, Elsevier, vol. 55(6), pages 451-465, June.
    13. Veronika Belousova & Nikolay Chichkanov, 2016. "Knowledge-Intensive Business Services in Russia: 2014–2015 Crisis Aftermath," Foresight and STI Governance (Foresight-Russia till No. 3/2015), National Research University Higher School of Economics, vol. 10(4), pages 46-58.
    14. Yuncong Li & Fang Wang & Sheng-hua Zhong, 2023. "A More Fine-Grained Aspect–Sentiment–Opinion Triplet Extraction Task," Mathematics, MDPI, vol. 11(14), pages 1-14, July.
    15. Yuk, Hyeyeon & Garrett, Tony C., 2023. "Does customer participation moderate the effects of innovation on cost-based financial performance? An examination of different forms of customer participation," Journal of Business Research, Elsevier, vol. 156(C).
    16. repec:dgr:rugsom:02b13 is not listed on IDEAS
    17. Elias Carayannis & Pantelis Kostis & Hasan Dinçer & Serhat Yüksel, 2024. "Quality Function Deployment-Oriented Strategic Outlook to Sustainable Energy Policies Based on Quintuple Innovation Helix," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 6761-6779, June.
    18. Da Mota de Pina E Cunha, A.M., 1998. "Determinants of Product Innovation in Organizations : Practices and Performance in the Portugese Financial Sector," Other publications TiSEM e6e4e56e-b72a-4392-8d79-f, Tilburg University, School of Economics and Management.
    19. Clemens Scott Kruse & Cristian Lieneck, 2019. "Validating a Competency-Based HIT Curriculum in a BHA and MHA Program Through the Voice of the Customer," SAGE Open, , vol. 9(3), pages 21582440198, July.
    20. von Koskull, Catharina & Fougère, Martin, 2011. "Service development as practice: A rhetorical analysis of customer-related arguments in a service development project," Scandinavian Journal of Management, Elsevier, vol. 27(2), pages 205-220, June.
    21. Guo, Yue & Barnes, Stuart J. & Jia, Qiong, 2017. "Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation," Tourism Management, Elsevier, vol. 59(C), pages 467-483.

    More about this item

    Keywords

    Education Quality; Quality Function Deployment; Universities;
    All these keywords.

    JEL classification:

    • I21 - Health, Education, and Welfare - - Education - - - Analysis of Education
    • I23 - Health, Education, and Welfare - - Education - - - Higher Education; Research Institutions

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eco:journ3:2016-03-22. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ilhan Ozturk (email available below). General contact details of provider: http://www.econjournals.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.