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Exploring the Difficulties in Internet Banking Usage: The Case of Selected Nigerian Banks

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  • Mustapha BOJUWON

    (International Islamic University Malaysia)

Abstract

This paper examines the variables associated with the usage and resistance of internet banking among bank customers in Nigeria. The issues identified include, the customers' belief that internet banking helps in achieving customers? personal requirements, conveniences, cost effectiveness. The key variables identified in relation to the internet banking usage are resistance to internet banking by customers as a result of information security, availability reliability of the system structure, safety and basic charges for internet banking website connections. A total of 152 returned and usable data with 24 items was used for the analysis of internet banking among the selected Nigerian banks. The collected data were analyzed using WINSTEP software to validate the instrument by a measure of Rasch analysis. The result indicates that the usage of internet banking is reinvigorated on the high side of dealings with distinct drop in business deals and service charges. The impact of this paper lies in the classification of various internet banking activities provided by the financial institution in Nigeria

Suggested Citation

  • Mustapha BOJUWON, 2015. "Exploring the Difficulties in Internet Banking Usage: The Case of Selected Nigerian Banks," The Journal of Accounting and Management, Danubius University of Galati, issue 2, pages 5-14, August.
    • Handle: RePEc:dug:jaccma:y:2015:i:2:p:5-14
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    File URL: http://journals.univ-danubius.ro/index.php/jam/article/view/2852
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    References listed on IDEAS

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    1. Rose Mugeni Ndombi & Anthony N. Wakhungu & Sanja Michael Mutongwa, 2014. "Analysis of ICT and Management Systems in Driving World Economy," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(10), pages 224-259, October.
    2. Kevin Zhu & Kenneth L. Kraemer, 2005. "Post-Adoption Variations in Usage and Value of E-Business by Organizations: Cross-Country Evidence from the Retail Industry," Information Systems Research, INFORMS, vol. 16(1), pages 61-84, March.
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