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Customer initiated interorganizational information systems: The operational impacts and obstacles for small and medium sized suppliers

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  • Kauremaa, Jouni
  • Kärkkäinen, Mikko
  • Ala-Risku, Timo

Abstract

Small and medium sized enterprises (SMEs) have typically remained outside integrated supply networks enabled by interorganizational information systems (IOISs). This paper investigates, by means of a case study, the operational impacts and implementation obstacles of customer initiated IOISs for SME suppliers. In particular, the paper compares the effectiveness of system-to-system and system-to-human integration. As a result we find that interorganizational system-to-human integration can provide operational benefits for non-initiating SMEs, but not as much as system-to-system integration. In addition, system-to-system integration appears elusive where resources are scarce and backend system capabilities limited.

Suggested Citation

  • Kauremaa, Jouni & Kärkkäinen, Mikko & Ala-Risku, Timo, 2009. "Customer initiated interorganizational information systems: The operational impacts and obstacles for small and medium sized suppliers," International Journal of Production Economics, Elsevier, vol. 119(2), pages 228-239, June.
    • Handle: RePEc:eee:proeco:v:119:y:2009:i:2:p:228-239
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    References listed on IDEAS

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