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Group Citizenship Behaviour Conceptualization and Preliminary Tests of its Antecedents and Consequences

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  • Chen, Xiao-Ping
  • Lam, Simon S. K.
  • Naumann, Stefanie E.
  • Schaubroeck, John

Abstract

Group citizenship behaviour (GCB) is conceptualized as a distinct group-level phenomenon concerning the extent to which work groups engage in behaviours that support other work groups and the organization as a whole. These behaviours are different from task performance; they enhance and maintain the social and psychological environment in which task performance occurs. Based on the referent-shift consensus model (Chan, 1998), we developed a GCB scale and examined its nomological network. In a sample of 148 work groups in the Hong Kong office of a multinational bank (a total of 743 employees), between-group differences in GCB were greater than within-group differences. GCB was positively associated with procedural justice climate and work group leadership support. Work group cohesiveness and group-organizational goal congruence interactively predicted GCB, as did the negative affective tone of the group and the group's negative affectivity homogeneity. In addition, GCB was positively related to group performance, and negatively related to employee turnover intentions. The theoretical and empirical implications of this study are discussed in the context of Chinese organizations.

Suggested Citation

  • Chen, Xiao-Ping & Lam, Simon S. K. & Naumann, Stefanie E. & Schaubroeck, John, 2005. "Group Citizenship Behaviour Conceptualization and Preliminary Tests of its Antecedents and Consequences," Management and Organization Review, Cambridge University Press, vol. 1(2), pages 273-300, July.
    • Handle: RePEc:cup:maorev:v:1:y:2005:i:02:p:273-300_00
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    Cited by:

    1. Gang Wang & Peter Harms & Jeremy Mackey, 2015. "Does it take two to Tangle? Subordinates’ Perceptions of and Reactions to Abusive Supervision," Journal of Business Ethics, Springer, vol. 131(2), pages 487-503, October.
    2. Liang, Yongyi & Yan, Ming & Law, Kenneth S. & Wang, Haibo & Chen, Yuanyi, 2021. "Integrating the bright and dark sides of leadership: An investigation of the intragroup and intergroup effects of leader group prototypicality," Journal of Business Research, Elsevier, vol. 133(C), pages 89-97.
    3. Christopher R. Dishop & Richard P. DeShon, 2021. "What is the critical mass of help? A potential resolution to a paradox on citizenship and organizational performance," Computational and Mathematical Organization Theory, Springer, vol. 27(1), pages 93-107, March.
    4. Priyanko Guchait & Ayşın Paşamehmetoğlu & Juan Madera, 2016. "Error management culture: impact on cohesion, stress, and turnover intentions," The Service Industries Journal, Taylor & Francis Journals, vol. 36(3-4), pages 124-141, February.
    5. Karam, Charlotte M. & Kwantes, Catherine T., 2011. "Contextualizing Cultural Orientation and Organizational Citizenship Behavior," Journal of International Management, Elsevier, vol. 17(4), pages 303-315.
    6. Karakitapoğlu-Aygün, Zahide & Gumusluoglu, Lale & Erturk, Alper & Scandura, Terri A., 2023. "What if authoritarian to all or to some? A multi-level investigation of within-team differentiation in authoritarian leadership," Journal of Business Research, Elsevier, vol. 162(C).
    7. Abira Reizer & Lior Oren & Yonadav Hornik, 2021. "The Moderating Role of Attachment in the Associations Between Group Variables and OCB," SAGE Open, , vol. 11(4), pages 21582440211, December.
    8. Xiaowan Lin, 2015. "How does procedural justice climate influence individual outcomes? An affective perspective," Asia Pacific Journal of Management, Springer, vol. 32(3), pages 771-800, September.
    9. Ling, Qian & Lin, Meizhen & Wu, Xiaoyi, 2016. "The trickle-down effect of servant leadership on frontline employee service behaviors and performance: A multilevel study of Chinese hotels," Tourism Management, Elsevier, vol. 52(C), pages 341-368.
    10. Maureen L. Ambrose & Darryl B. Rice & David M. Mayer, 2021. "Justice Climate and Workgroup Outcomes: The Role of Coworker Fair Behavior and Workgroup Structure," Journal of Business Ethics, Springer, vol. 172(1), pages 79-99, August.
    11. Tingting Liu & Yahui Chen & Chenhong Hu & Xiao Yuan & Chang-E Liu & Wei He, 2020. "The Paradox of Group Citizenship and Constructive Deviance: A Resolution of Environmental Dynamism and Moral Justification," IJERPH, MDPI, vol. 17(22), pages 1-15, November.

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