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Cultivating organizational compassion in healthcare

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  • Simpson, Ace Volkmann
  • Farr-Wharton, Ben
  • Reddy, Prasuna

Abstract

The compassion of healthcare workers towards patients is widely recognized, but research suggests a dearth of compassion among co-workers. Indeed, workplace bullying and negative employee outcomes are over-represented in the healthcare sector (including burnout and substantial staff turnover). In this paper, we discuss the cultivation of compassion for healthcare workers, using the lens of positive organizational scholarship. Our concern is not only with the individual level compassion (i.e. between employees), we also consider how compassion can be cultivated systemically across healthcare institutions at the organizational level. More specifically, we present a proposed Noticing, Empathising, Assessing and Responding Mechanisms Model of Organizational Compassion as a tool for consciously cultivating workplace compassion in healthcare organizations.

Suggested Citation

  • Simpson, Ace Volkmann & Farr-Wharton, Ben & Reddy, Prasuna, 2020. "Cultivating organizational compassion in healthcare," Journal of Management & Organization, Cambridge University Press, vol. 26(3), pages 340-354, May.
    • Handle: RePEc:cup:jomorg:v:26:y:2020:i:3:p:340-354_5
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    Cited by:

    1. Laura R. Persky & Janet L. Walsh & Ken Pinnock, 2023. "Creating Positive Workplace Culture To Reduce Workplace Bullying," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 17(1), pages 43-53.
    2. Yariv Itzkovich & Niva Dolev, 2021. "Cultivating a Safer Organizational Climate in the Public Sector: Mistreatment Intervention Using the Four Pillars of Lifelong Learning," Societies, MDPI, vol. 11(2), pages 1-14, May.
    3. Anand, Amitabh & Vessal, Saeedeh Rezeaee & Rathi, Kishore & Ameen, Nisreen, 2021. "Show me your mobile and I will tell you who you are: Forecasting consumer compassion and altruism behaviour through smartphone type and usage," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).

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