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Gestión del conocimiento: caso de una entidad del sector público colombiano

Author

Listed:
  • Jurado-Zambrano, Diego Armando

    (Escuela Superior de Administración Pública)

  • Upegui, Sandra María Valencia

    (Gobernación de Antioquia)

Abstract

Este artículo presenta los resultados de la incorporación de una iniciativa de gestión del conocimiento en una organización del sector público colombiano, así como sus beneficios, habilitadores y dificultades experimentadas en la misma. El estudio se desarrolló bajo una metodología cualitativa de alcance descriptivo. Se empleó el método de estudio de caso, para el cual se revisaron documentos relevantes y se desarrollaron entrevistas semiestructuras a un conjunto de empleados de la organización. Los resultados evidencian que la Entidad desarrolló un modelo de gestión del conocimiento y herramientas para operar el mismo, permitiéndole avanzar en la construcción de una cultura organizacional enfocada en el conocimiento. De otro lado, habilitadores como el liderazgo y la tecnología deben ser trabajados con mayor énfasis. Lo anterior evidencia que la gestión del conocimiento ha venido ganando un espacio relevante, a la vez que presenta la importancia de algunos habilitadores para la incorporación de la misma. La investigación aporta a las prácticas de gestión del conocimiento que vienen siendo trabajadas en el sector público como un pilar para la innovación.

Suggested Citation

  • Jurado-Zambrano, Diego Armando & Upegui, Sandra María Valencia, 2021. "Gestión del conocimiento: caso de una entidad del sector público colombiano," Revista Tendencias, Universidad de Narino, vol. 22(2), pages 130-156, July.
    • Handle: RePEc:col:000520:019392
    DOI: 10.22267/rtend.212202.171
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    References listed on IDEAS

    as
    1. Haridimos Tsoukas & Efi Vladimirou, 2001. "What is Organizational Knowledge?," Journal of Management Studies, Wiley Blackwell, vol. 38(7), pages 973-993, November.
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    5. Satyendra C. Pandey & Andrew Dutta, 2015. "Knowledge infrastructure capabilities and knowledge management: case of an Indian public sector undertaking," International Journal of Knowledge-Based Development, Inderscience Enterprises Ltd, vol. 6(1), pages 50-64.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    beneficios; conocimiento organizacional; estudio de caso; gestión pública; habilitadores; procesos de conocimiento;
    All these keywords.

    JEL classification:

    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • L30 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - General
    • L32 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Public Enterprises; Public-Private Enterprises
    • M19 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Other
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives

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