Assessment Of The Service Quality In Macedonia'S Banking Sector
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References listed on IDEAS
- Marjan Nikolov, 2008. "A Simple Queuing Statistical Model For The Banking System In Macedonia," Journal Articles, Center For Economic Analyses, pages 5-8, June.
- Chattopadhyay, Amitava & Alba, Joseph W, 1988. "The Situational Importance of Recall and Inference in Consumer Decision Making," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 15(1), pages 1-12, June.
- Herr, Paul M, 1989. "Priming Price: Prior Knowledge and Context Effects," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 16(1), pages 67-75, June.
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Keywords
service quality; customer satisfaction; banking industry;All these keywords.
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