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A Simple Queuing Statistical Model For The Banking System In Macedonia

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  • Marjan Nikolov

Abstract

We try to set up a statistical model to measure the queuing system at the banking system in Macedonia. The illustrative statistical model shows possible not viable queuing systems in the biggest Macedonian banks that lead on one side toward short term cost savings for the banks in terms of fewer employees for the service points but in long run it builds customer's dissatisfaction and social and transactional costs. This research sets up a base for more in depth research about the bank's operations with households operations as customers and might increase the awareness about the customers and banks to improve the existing situation. Keywords: exponential distribution, Poisson distribution, banking system, statistical model, customer's satisfaction

Suggested Citation

  • Marjan Nikolov, 2008. "A Simple Queuing Statistical Model For The Banking System In Macedonia," Journal Articles, Center For Economic Analyses, pages 5-8, June.
    • Handle: RePEc:cmk:journl:y:2008:p:5-8
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    File URL: http://journal.cea.org.mk/files/journals/1/articles/54/public/54-197-1-PB.pdf
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    Cited by:

    1. Marina Topalovska, 2008. "Assessment Of The Service Quality In Macedonia'S Banking Sector," Journal Articles, Center For Economic Analyses, pages 33-46, December.

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