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Towards Green Through Lean/Lean Six Sigma Approaches: A Literature Review At Service Industry

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  • RODRIGO GOYANNES GUSMAO CAIADO

    (FLUMINENSE FEDERAL UNIVERSITY, BRAZIL)

  • DANIEL LUIZ DE MATTOS NASCIMENTO

    (FLUMINENSE FEDERAL UNIVERSITY, BRAZIL)

  • OSVALDO LUIZ GONCALVES QUELHAS

    (FLUMINENSE FEDERAL UNIVERSITY, BRAZIL)

Abstract

In the last decades, sustainable development have increasingly gained importance to service industry and lean/Six Sigma approaches are becoming more and more outstanding in order to improve sustainability performance. In the post-modern era the integration between those approaches are necessary in order to aid organisations to balance the need for operational efficiency in their production and service systems with environmental commitment and social fairness. Because of that, Lean Six Sigma practices are progressively becoming widespread in studies about service, as way to improve quality, efficiency, effectiveness and sustainability of services. The purpose of this paper is to critically review the Lean and Lean Six Sigma (L6σ) methodologies and highlight their importance to achieve sustainable development in service industry. To do this, a systematic literature review (SLR) of the subjects under investigation was conducted. We examine the compatibility and divergences of the green, lean and Six Sigma concepts and implications regarding its sustainable implementation in service industry. The study has two major contributions. First, it is one of the first researches that investigate the potential benefits of integrating green, lean and Six Sigma in service sector. Second, it supports and expands current literature, providing both academicians and practitioners a better panorama to understand the present status of L6σ for achieving sustainability in service sector.

Suggested Citation

  • Rodrigo Goyannes Gusmao Caiado & Daniel Luiz De Mattos Nascimento & Osvaldo Luiz Goncalves Quelhas, 2017. "Towards Green Through Lean/Lean Six Sigma Approaches: A Literature Review At Service Industry," Annals - Economy Series, Constantin Brancusi University, Faculty of Economics, vol. 4, pages 11-16, August.
    • Handle: RePEc:cbu:jrnlec:y:2017:v:4:p:11-16
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    References listed on IDEAS

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    1. Shradha Gupta & Monica Sharma & Vijaya Sunder M., 2016. "Lean services: a systematic review," International Journal of Productivity and Performance Management, Emerald Group Publishing Limited, vol. 65(8), pages 1025-1056, November.
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