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Testing behavioral interventions designed to improve on-time SNAP recertification

Author

Listed:
  • Leonard M. Lopoo

    (Maxwell School, Syracuse University)

  • Colleen Heflin

    (Maxwell School, Syracuse University)

  • Boskovski

    (Maxwell School, Syracuse University)

Abstract

We report results from a series of randomized controlled trials (RCTs) run between January 2019 and February 2020 testing behavioral interventions designed to increase the likelihood that SNAP recipients recertify on-time in Hennepin County, the most populous county in Minnesota. Given the different levels of governance and the abundance of qualifying rules and processes that low-income households must negotiate to obtain and retain SNAP food assistance benefits, many households may fail to recertify for SNAP. Administrative burden includes the difficulties created by having to learn deadlines and which forms constitute the proper paperwork necessary to recertify. In our main intervention, we test a three-armed study (n=23,756), comparing the efficacy of the Hennepin County SNAP recertification auto-dialer communication, a behaviorally-informed text message, and a third arm with both the Hennepin county autodialer and our text message, against a control group that did not receive any reminder at the beginning of the recertification month but did receive other standard written communications. Results from this trial show that the autodialer is not an effective reminder. However, the interventions with text messages are effective in improving recertification rates around five percent (p

Suggested Citation

  • Leonard M. Lopoo & Colleen Heflin & Boskovski, 2020. "Testing behavioral interventions designed to improve on-time SNAP recertification," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 3(2).
    • Handle: RePEc:bpd:articl:v:3:y:2020:i:2:jbpa.32.183
    DOI: 10.30636/jbpa.32.183
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    References listed on IDEAS

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    Cited by:

    1. Jabbari, Jason & Roll, Stephen & Bufe, Sam & McKay, Jessica, 2022. "“Take my word for it”: Group Texts and Testimonials Enhance State and Federal Student Aid Applications," Journal of Behavioral and Experimental Economics (formerly The Journal of Socio-Economics), Elsevier, vol. 98(C).
    2. Halling, Aske & Bækgaard, Martin, 2022. "Administrative Burden in Citizen-State Interactions: A Systematic Literature Review," OSF Preprints 26xdj, Center for Open Science.

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    More about this item

    Keywords

    SNAP recertification; Behavioral public policy; RCT; Administrative burden;
    All these keywords.

    JEL classification:

    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
    • D69 - Microeconomics - - Welfare Economics - - - Other
    • Z00 - Other Special Topics - - General - - - General
    • D90 - Microeconomics - - Micro-Based Behavioral Economics - - - General

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