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Measuring organizational knowledge: a conceptual and methodological framework

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  • Adelaide Wilcox King
  • Carl P. Zeithaml

Abstract

Knowledge is fundamental to strategic success. Limited progress has been made, however, in measuring organizational knowledge. We employ research on resource‐based theory and organizational epistemology to suggest a perceptual approach to measuring knowledge. We present a research protocol to identify a domain of organizational knowledge resources within industries. Using a sample of organizations from the hospital and textile industries, we interviewed CEOs to identify the feasible set of knowledge resources. We presented this set to managers at those organizations to measure their perceptions of the value‐added of each knowledge resource for their organizations. The results demonstrate that the importance of knowledge resources varies by industry and organization, and calls to question efforts to generate an inventory of generic knowledge resources that is applicable across industries. Copyright © 2003 John Wiley & Sons, Ltd.

Suggested Citation

  • Adelaide Wilcox King & Carl P. Zeithaml, 2003. "Measuring organizational knowledge: a conceptual and methodological framework," Strategic Management Journal, Wiley Blackwell, vol. 24(8), pages 763-772, August.
    • Handle: RePEc:bla:stratm:v:24:y:2003:i:8:p:763-772
    DOI: 10.1002/smj.333
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    Cited by:

    1. Jing Zhang & Charles Baden-Fuller & Vincent Mangematin, 2007. "Technological Knowledge Base, R&D Organization Structure and Alliance Formation: Evidence from the Biopharmaceutical Industry," Post-Print hal-00424512, HAL.
    2. Demeter, Krisztina & Szász, Levente & Rácz, Béla-Gergely, 2016. "The impact of subsidiaries’ internal and external integration on operational performance," International Journal of Production Economics, Elsevier, vol. 182(C), pages 73-85.
    3. Cepeda, Gabriel & Vera, Dusya, 2007. "Dynamic capabilities and operational capabilities: A knowledge management perspective," Journal of Business Research, Elsevier, vol. 60(5), pages 426-437, May.
    4. Yong Wang & Pat Costello, 2009. "An Investigation into Innovations in SMEs," Journal of Entrepreneurship and Innovation in Emerging Economies, Entrepreneurship Development Institute of India, vol. 18(1), pages 65-93, March.
    5. Thornhill, Stewart, 2006. "Knowledge, innovation and firm performance in high- and low-technology regimes," Journal of Business Venturing, Elsevier, vol. 21(5), pages 687-703, September.
    6. Delgado-Verde, Miriam & Martín-de Castro, Gregorio & Amores-Salvadó, Javier, 2016. "Intellectual capital and radical innovation: Exploring the quadratic effects in technology-based manufacturing firms," Technovation, Elsevier, vol. 54(C), pages 35-47.
    7. Chin-Shien Lin & Ruei-Yuan Chang & Van Thac Dang, 2015. "An Integrated Model to Explain How Corporate Social Responsibility Affects Corporate Financial Performance," Sustainability, MDPI, vol. 7(7), pages 1-20, June.
    8. Carayannopoulos, Sofy & Auster, Ellen R., 2010. "External knowledge sourcing in biotechnology through acquisition versus alliance: A KBV approach," Research Policy, Elsevier, vol. 39(2), pages 254-267, March.
    9. Riviere, Monica & Suder, Gabriele & Bass, A. Erin, 2018. "Exploring the role of internationalization knowledge in fostering strategic renewal: A dynamic capabilities perspective," International Business Review, Elsevier, vol. 27(1), pages 66-77.
    10. Dr. CPA Peninah Tanui Melly & Dr. Stephen Makewit Mosong, 2024. "Relating Intellectual Capital and Performance via Organizational Ambidexterity: Evidence from Health Facilities in Uasin Gishu County, Kenya," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 757-783, July.
    11. Zhang, Jing & Baden-Fuller, Charles & Mangematin, Vincent, 2007. "Technological knowledge base, R&D organization structure and alliance formation: Evidence from the biopharmaceutical industry," Research Policy, Elsevier, vol. 36(4), pages 515-528, May.
    12. Sluis, Lidewey van der & Caluwe, Leon de & Nistelrooij, Antonie van, 2005. "An explorative analysis of the links between learning behavior and change orientation," Serie Research Memoranda 0004, VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.
    13. Schmid, Stefan & Schurig, Andreas, 2003. "The development of critical capabilities in foreign subsidiaries: disentangling the role of the subsidiary's business network," International Business Review, Elsevier, vol. 12(6), pages 755-782, December.
    14. Che Wan Jasimah bt Wan Mohamed Radzi & Hashem Salarzadeh Jenatabadi & Huang Hui & Farihah Abu Kasim & Son Radu, 2013. "Explore Linkage between Knowledge Management and Organizational Performance in Asian Food Manufacturing Industry," International Journal of Asian Social Science, Asian Economic and Social Society, vol. 3(8), pages 1753-1769, August.
    15. Raisi, Hossein & Baggio, Rodolfo & Barratt-Pugh, Llandis & Willson, Gregory, 2020. "A network perspective of knowledge transfer in tourism," Annals of Tourism Research, Elsevier, vol. 80(C).
    16. Yang, Chen-Wei & Fang, Shih-Chieh & Lin, Julia L., 2010. "Organisational knowledge creation strategies: A conceptual framework," International Journal of Information Management, Elsevier, vol. 30(3), pages 231-238.
    17. Nay Chi Khin Khin Oo & Sirisuhk Rakthin, 2022. "Integrative Review of Absorptive Capacity’s Role in Fostering Organizational Resilience and Research Agenda," Sustainability, MDPI, vol. 14(19), pages 1-27, October.
    18. Delgado-Verde, Miriam & Martín-de Castro, Gregorio & Cruz-González, Jorge & Navas-López, José Emilio, 2021. "Complements or substitutes? The contingent role of corporate reputation on the interplay between internal R&D and external knowledge sourcing," European Management Journal, Elsevier, vol. 39(1), pages 70-83.
    19. Geisler, Eliezer, 2007. "The metrics of knowledge: Mechanisms for preserving the value of managerial knowledge," Business Horizons, Elsevier, vol. 50(6), pages 467-477.
    20. Karim Mh & Karim Mohammad Elyas & Safdari Nahadmahmood & Arabi Hossein, 2017. "Evaluation of Human Resources Re-engineering and KnowledgeManagement Processes on the Economy of Sirjan free Trade zone (Iran)," International Journal of Business and Economic Affairs (IJBEA), Sana N. Maswadeh, vol. 2(2), pages 127-134.
    21. Li, Shenxue & Clark, Timothy & Sillince, John, 2018. "Constructing a strategy on the creation of core competencies for African companies," Technological Forecasting and Social Change, Elsevier, vol. 131(C), pages 204-213.
    22. Roksana Binte Rezwan & Yoshi Takahashi, 2021. "The Psychology behind Knowledge Hiding in an Organization," Administrative Sciences, MDPI, vol. 11(2), pages 1-38, May.

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